Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Miriam Hernandez

Corpus Christi

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Work History

Store Manager

Walgreen's Pharmacy
Portaland
05.2025 - Current
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Run payroll making sure I stay within a store budget on a biweekly.
  • Leading staff to grow in the company
  • Prepare three weeks in advance schedules.
  • Challenge on district calls to push sales on Beauty events engaging another store manager to bring sales.
  • Help pharmacy create immunization clinics.
  • Implemented efficient systems for tracking stock movement.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Ensured compliance with safety regulations and company policies.
  • Developed relationships with suppliers to negotiate better prices.
  • Resolved customer complaints in a timely manner.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Some College (No Degree) - Medical Coding

Kaplan College
McAllen, TX

Skills

  • Strategic thinker
  • Performance reviews
  • Team development
  • Systems and software expertise
  • Team leadership
  • Team motivation
  • Order management
  • Staff supervision
  • Payroll management
  • Team building and leadership
  • Special events
  • Inventory management
  • Operations oversight
  • Policies and procedures
  • Budget development
  • Sales coaching
  • Friendly and positive
  • Store opening and closing
  • Promotional planning
  • Employee engagement
  • Multitasking and organization
  • Customer service
  • Performance metrics evaluation
  • Goals and performance
  • Employee training

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Store Manager

Walgreen's Pharmacy
05.2025 - Current

Some College (No Degree) - Medical Coding

Kaplan College
Miriam Hernandez