Miriam Llanos Heredia
Romeoville,IL
Summary
Motivated Shift Leader about helping team members meet and exceed objectives with compassionate leadership. Resourceful in employee needs. Reliable shift supervisor bringing 3 years of experience as team leader, training new employees and monitoring performance. Superb communicator with team members and managers.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Shift Supervisor
Burger King
Mokena, Illinois
08.2023 - Current
- Supervised and led team to ensure consistent productivity and high customer service standards.
- Assigned daily tasks to optimize operations across cashier, kitchen, and drive-thru stations.
- Trained new team members on Burger King food safety and service standards.
- Resolved customer complaints and communicated actionable feedback to general manager.
- Assigned tasks to team members based on their strengths and skill sets.
- Inspected food preparation areas for cleanliness and sanitation compliance.
- Maintained accurate records of daily deposits.
- Conducted weekly inventory of supplies, and food items.
- Completed opening duties to facilitate business operations.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Cashier Team Lead
Paleteria La Michoacana
Bolingbrook, Illinois
08.2018 - 04.2023
- Trained new cashiers
- Greeted customers and resolved order questions with clear, friendly service.
- Provided training to new cashiers on register operation and customer service.
- Handled cash drawer counts and daily till preparation.
- Maintained a clean work environment regularly.
Education
Plainfield East High School
Plainfield, ILSkills
- Food safety compliance
- Inventory management
- Inventory control
- Store Opening procedures
- Cash handling
- POS systems use
- Shift reporting
- Training and mentoring
- Team motivation
- Customer service
- Positive attitude
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Servsafe certification
- Shift certification for foundations of shift management
Timeline
Shift Supervisor
Burger King
08.2023 - Current
Cashier Team Lead
Paleteria La Michoacana
08.2018 - 04.2023
Plainfield East High School