Miriam Olivas
Houston
Summary
Proven Insurance Agent with a track record of enhancing client satisfaction through personalized solutions and exceptional service at Fred Loya Insurance Company. Skilled in auto insurance and customer service, adept at fostering trust and loyalty. Achieved consistent monthly sales targets by leveraging professionalism and ethical sales strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
Fred Loya Insurance Company
08.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Bank Teller
RCMI-Realty Center Management Inc.
01.2023 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
Sales Associate
La Raza Western Wear
11.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Yes Prep East End
Houston, TXSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Auto insurance
Certification
Limited lines license
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Fred Loya Insurance Company
08.2024 - Current
Bank Teller
RCMI-Realty Center Management Inc.
01.2023 - 08.2024
Sales Associate
La Raza Western Wear
11.2021 - 01.2023
Limited lines license
High School Diploma -
Yes Prep East End
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