Miriam Paredes
Roxbury,MA
Summary
Highly experience individual in the customer service industry. Bilingual with excellent listening, written and oral communication skills. With the ability to prioritize, delegate and motivate. Can work well independently and as a team member. Committed to personal and professional growth. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and occupancy. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Property Assistant
CJ Management
08.2019 - Current
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected rent from tenants to pay maintenance and repair costs and other expenses
- Meet with prospective tenants to show property and assess applications or sign leases and explain terms of occupancy
- Completed lease applications and verifications, notifying prospects of results
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Facilitated tenant paperwork processing and verification
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Responded to tenant maintenance requests according to agreed conditions for building functionality
- Updated tenant and unit information to keep current in housing database
- Built relationships with service vendors and submitted associated billing statements
- Worked with on-site and remote service providers to support tenants requesting accommodations
Medical Assistant
PERSONAL HEALTH, MD
01.2019 - 08.2019
- Complete and process annual recertification
- Manage waitlist
- Process leasing applications
- Assist Property Manager with day-to-day duties
- Assist with organizing resident events, as needed
- Inspect property conditions and coordinate maintenance activities
- Report any problems or issues to the property manager
- Assists in managing all aspects of a building's occupancy and maintenance
- Coordinates with tenants and third parties to address maintenance and facility needs
- Processes applications and conducts credit checks
- Coordinates with outside vendors to arrange for trash removal, landscaping, security and other services
- Investigates and helps to resolve complaints, disturbances and violations
- Complies with anti-discrimination laws with regard to housing, and renting
- Contributes to team efforts by accomplishing related tasks as needed
- Opening, sorting, and routing incoming mail, answering correspondence and preparing and delivering outgoing mail
- Creating, compiling, preparing, copying and distributing internal correspondence, memos, spreadsheets, agendas, bill backs and reports in a timely matter
- Following safety procedures and maintaining a safe work environment
- Take and monitor vital signs
- Record and manage patient information in accordance with HIPAA regulations
- Prep patients for exams and medical procedures
- Communicate and liaised with patients and visitors
- Ensure cleanliness and order of triage facilities in compliance with OSHA regulations
Account Manager
SAMUEL FOTI INSURANCE
09.2003 - 09.2018
- Issue home and auto insurance policies
- Manage inbound inquiries
- General administrative work
- Manage projects within client relationships
- Working to carry out client goals while meeting company goals
- Identify opportunities to grow business with existing clients
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Clinical Assistant
DANA FABER CANCER INSTITUTE
04.2013 - 10.2013
- Obtain and record vital signs, pain screens, weights and heights accurately
- Assist with disease center specifics procedural needs as applicable
- Assure that all clinical areas have adequate stock of medical supplies, equipment, and forms
- Properly clean and maintain equipment and patient care environment
- Accept additional responsibilities based on the changing needs of patients, families, staff and unit
Education
ASSOCIATE OF APPLIED SCIENCE - HEALTH
Sandford Brown College
Boston, MA01.2012
Skills
- Microsoft Word
- Excel
- PowerPoint
- Medisoft Electronic Medical Records
- Mail Management
- Excel Spreadsheets
- Strong Problem Solver
- Professional and Mature
- Support Services
- Verbal and Written Communication
- Computer Skills
- Time Management
- Multi-Line Phone Systems
- Data Confidentiality
- Team Collaboration
- Schedule and Calendar Management
- File and Record Keeping
- Reporting and Documentation
- Task Prioritization
- Microsoft Office
- Data Entry
- Meeting Coordination
- Editing and Proofreading
- Reception Assistance
- Anticipates Needs
- Administrative Duties
- Excellent interpersonal and conflict resolution skills
- Knowledge of Leasing and Market Conditions
- Fair Housing Mandates
- Commercial Property
- Staff Coordination
- Client Relations
- Dispute Handling
- Performance Assessment
- Security Management and Enhancement
- Tenant Liaising
- Administrative Leadership
- Supply Coordination
- Operations Management
- Deposits Management
- Violation Resolution
- Financial Reporting
Certification
- COS
- CPR
- First Aid
- AED
- Extensive HIPAA training
Languages
Spanish
Native or Bilingual
Timeline
Administrative Property Assistant
CJ Management
08.2019 - Current
Medical Assistant
PERSONAL HEALTH, MD
01.2019 - 08.2019
Clinical Assistant
DANA FABER CANCER INSTITUTE
04.2013 - 10.2013
Account Manager
SAMUEL FOTI INSURANCE
09.2003 - 09.2018
ASSOCIATE OF APPLIED SCIENCE - HEALTH
Sandford Brown College