Miriam Sakewitz

*Position advised and communicated to me as primarily remote; however, after training, State required frequent in-person and would not authorize state vehicle usage. As I'm 100 miles away, this was not feasible for me.

• Hired for project duration to replace current child welfare system with Microsoft Dynamics 365 Power Platform working alongside Deloitte & Touche
• Elicited requirements from key stakeholders for first sprint cover “Intake” of reported child neglect/abuse claims
• Captured all interfaces to existing child welfare system to ensure gaps and all business functionality incorporated into new system
• Created “As Is” workflows for Deloitte & Touche
• Reviewed user journey maps and requirements to ensure all requirements captured and traceable
• Attended Microsoft Training in Microsoft Dynamics 365 Power Platform Apps before project kick off in early October 2025

• Hired into NWPO - Business Operations, Facilities & Workplace Services serving as a Contracting Officer Representative (COR), I created and/or managed governmental contracts for performance, statement of work, deliverables, contract renewals, milestones and vendor compliance.
• Completed business requirements gathering with key stakeholders to document in Visio existing processes for various Business and Operations contracts such as yearly parking allocation and assignment processes, supplies ordering, fulfillment, and procurement and utilized these process documents for process improvement.
• Maintained relationships with vendors to facilitate contract performance and communication needs met
• Created Statement of Work, reviewed terms and conditions, ensured compliance with FAR on contracts assigned to me as COR
• Monitored mother’s rooms in all BPA locations to ensure compliant with reasonable accommodation as well as necessary supplies available
• Worked with vendors and BPA personnel to determine micro-market needs in accordance with supply and demand and developed survey to determine needs.
• Created SharePoint site for business analysis requirements documentation and documented workflows in Visio for process improvements.
• Amended contracts as needed for changing requirements based on data and performance management.
• Procurement for all BPA supplies and monitoring expenditures and invoicing.
• Reconciled PCard transactions monthly utilizing Adobe Pro to combine documents.
• Created reports using Excel and Power BI to track data for parking needs, micro-market and office supplies and maintained in SharePoint to determine contract needs and contract amendments
• Created invoice payments in Asset Suite and ensured prompt payment to vendors
• Technology used: Microsoft Office Suite, Adobe Pro, SharePoint, Visio, Asset Suite

• QA/QC reviewing over 300 contracts and 100 on average contract change requests each fiscal year for over 30 EWB Contracting Officer’s Representative (CORs) for approval by Project Managers (PMs), Environmental Control (EC), and Contracting Officers (Cos)
• Met with stakeholders, systems, ESA development team, project managers, and Contracting Officers (COs) to determine business requirements for the modernization “CBFish”, contract management system.
• Determined requirements and developed Power BI reports to track and manage closeouts and de-obligation of funds.
• Created Change Management system in SharePoint using Nintex forms and workflow.
• Created “As Is” and “To Be” swim-lane diagrams with Visio Pro utilizing Business Process Modeling (BPM) for NSSP, NSSF, etc. to ensure required contract checklists, paying late invoices, and de-obligation of funds and contract closure requirements were met.
• Developed Power BI report to track final invoices and contract closure to de-obligate funds using data from Peoplesoft and Asset Suite.
• Developed internal training site and QA/QC site on SharePoint 2019 for Fish & Wildlife.
• Resolved backlog of closeouts to de-obligate funds so that contracts could be legally closed.
• Utilizing Agile methodology, held User Journey Mapping sessions, user story development & mapping for existing system modernization.
• Determined and documented requirements with Stakeholders and Program Manager for new Grants initiative.
• Participated in monthly COR meetings held by NSSP to follow up on upcoming contract due dates, updates to regulations such as FISMA, BPI and required contract checklists.
• Prepared monthly reports of upcoming contract due dates for CORs and management.
• Created detailed user documentation flowchart of closeouts and de-obligation of contract funds for CORs, management and NSSP.
• Elicited and documented business requirements for change requests and business process improvements.
• Participated in COR, NSSP and systems meetings to go over compliance (such as FISMA), cost share, F&W policies, BPI (Bonneville Purchasing Instructions), BFAI (Bonneville Financial Assistance Instructions), business requirements for CBFish and Asset Suite.
• Examine data integrity and processing of information between CBFish, Asset Suite, and Peoplesoft financials for reporting on SharePoint.
• Assist in training CORs in using CBFish and Asset Suite and/or learning new business processes within the system including preparation of training materials.
• Led stakeholder meetings to develop user journey maps, user stories and prioritization of tasks for sprints.
• Created Power BI reports to track de-obligation of funds and contract metrics.
• Technology used: Microsoft Office Suite, Adobe Pro, SharePoint/Nintex, Visio, Asset Suite, CBFish, Power BI

• Reviewed appropriate tax rates and charges on invoices and purchase orders (Pos) against tax tables in SAP 4/Hana.
• Resolved major account on hold (vendor supplies nitrogen used in manufacturing process) due to business name change by tracking paid and unpaid invoices to process under appropriate business name and PO to resolve around $65000 of unpaid invoices.
• As a result of discovering duplicate invoice payments from duplicate invoices electronically submitted by vendors within Oracle Financials, requested credits from these “enabled” vendors which brought about significant savings to our budget.
• Managed vendor contracts to ensure required documents such as certificate of insurance were up todate.
• Resolved severely past due invoices to bring multiple vendors accounts current.
• Created Excel spreadsheet to track invoices and account balances by Period including invoiced with open and/or aging purchase orders.
• Created requisitions/POs for projects which helped team focus on other project management tasks and reduced purchase order backlog.
• Reconciled and tracked payments for over 1500 transactions per month utilizing SAP Concur, Peoplesoft, SAP Mybuy, and Oracle Financials.
• Ensured accurate receipt of goods and services in SAP Mybuy/Ariba.
• Utilized Advantis/Citrix work order system to verify approval of POs before closure of project related POs.
• Reviewed Oracle Financials for proper payments and credits.
• Resolved duplicate payments and invoices on hold by tracing through Ariba Mybuy and SAP 4/Hanna.
• Proactively managed “enabled” vendors who submit their own invoices electronically to our payment systems to ensure timely receipt of invoices to expense period and to manage accruals.
• Set up new vendors within SAP 4/Hanna.
• J/E expense transactions to appropriate GL accounts and subaccounts when misappropriated within SAP.
• Created and approved work orders for services contracts and procurements in Citrix.
• Submitted weekly JP Morgan purchase card transactions report and Oracle payments expense report.
• Reconciled JP Morgan PCard transactions within SAP Concur.
• SOX & SAG Audits compliant with GAAP principles.
• Technology used: Microsoft Office Suite, SharePoint, SAP 4/Hanna, SAP Ariba/MyBuy, SAP Concur, Oracle Financials, Citrix

• Exceeded daily metric of reviewing/approving healthcare benefit investigations and copay analysis for healthcare professionals and their patients.
• Reviewed and approved Medicare and commercial healthcare benefit investigations on behalf of doctor’s offices and their patients via Salesforce Lightening.
• Analyzed benefit trending tools and tracked via Excel for updates.
• Reviewed account payments and benefit history within Salesforce to recommend copay assistant programs, review copays, prior benefit history, and pre-authorization requirements.
• Verified medical codes, patient consent forms, and pre-authorizations.
• Reported to VAERS all drug possible adverse effects and/or warm transferred all patients who chose to report adverse effects directly to VAERS.
• Pre-qualified patients lacking sufficient healthcare benefits for Genentech’s grant funding program.
• Technology used: Microsoft Office Suite, Salesforce Lightening

• Company contracts with various in and out of state gas and utility companies.
• Significantly reduced the number of delinquent customer accounts by analyzing payment history and energy usage to suggest programs such as Equal Pay to bring delinquent accounts current.
• Managed customer and business billing and usage inquiries for gas and energy accounts for Nevada Energy customers.
• Set up payment plans such as Equal Pay for delinquent accounts.
• Issued credits for billing discrepancies, payment penalties and energy outages.
• Set up stop, start and transfer of service.
• Determined meter issues and scheduled meter repairs and/or new meter set up.
• Analyzed meter usage to determine outages to determine if a credit should be issued.
• Guarded against potential fraud by verifying new user accounts to verify customer identity and prior accounts.
• Reviewed past due accounts with customers.
• Reviewed invoices and billing history with customers to determine accuracy and if various payment plans would benefit the customer.
• Utilizing energy grid analysis tools, checked customer’s service reliability and outages to determine energy needs or issues and provide credit.
• Technology used: Microsoft Office Suite, Nevada Energy’s customer service portal

• Reviewed customer billing, past due accounts, and service issues utilizing CSG billing system.
• Reviewed online G/L and account history for discrepancies to resolve billing issues.
• Issued credits for installation issues, rate changes, returned equipment, outages and/or billing disputes.
• Verified new customer identities and billing address to guard against possible fraud.
• Resolved discrepancies in billing and invoices.
• Suggested TV and internet packages and promotions with customers.
• Promoted Apple TV to encourage customers to buy their own equipment vs leasing.
• Resolved technical issues in utilizing CSG Wizard when adding new services.
• Reviewed past due accounts and current invoices/billing with customers.
• Verified customer accounts to guard against potential fraud.
• Reviewed GL accounts for accuracy in billing and services.
• Technology used: Microsoft Office Suite, CSG Wizard, CSG billing

• Consistent Top 5 Producer (out of about 150 agents) for setting appointments with auto dealerships and completing loan applications for “Credit Yes” customers.
• Completed loan applications to qualify customers for sub-prime financing.
• Created leads for existing dealerships by reviewing auto proposals with prior customers.
• Reviewed customer credit ratings to determine if customer qualified for sub-prime financing.
• Reviewed financial information for leasing.
• Analyzed leasing vs buying options with potential customers for partners dealerships.
• Technology used: Microsoft Office Suite, Cloud One custom built software

• Consistent Top Producer (out of about 300 agents) for recruiting participants in business and consumer focus groups for market research.
• Selected to work on special projects like Fish and Wildlife annual surveys of fishermen’s catch.
• Placed 400+ outbound calls per day to recruit participants in focus groups across the country.
• Maintained database for participants to track demographic and statistical information.
• Engaged and qualified participants to elicit data for surveys and focus group participation.
• Recruited individuals to serve on mock trials to determine if it were best to settle or pursue litigation.
• Technology used: Microsoft Office Suite, MDC custom built software

• Created in-house new imaging system to capture customs, freight, shipping, and other logistics documentation from external brokers to create centralized system, resulting in more efficient handling of these legally required documents.
• Developed centralized in-house system to replace all third-party billing by remote brokers and internal UPS customer billing resulting in significant cost savings.
• Extensive use of Visio to document workflows, business and system use cases, and swim-lanes.
• Wrote use case specifications and test scripts for Q/A and developers.
• Elicited and documented in business requirement document all requirements for all aspects of new in-house custom application from 3rd party application.
• Developed requirements for third party billing and invoicing for UPS brokers and customs personnel.
• Assisted Q/A in testing developed applications against use cases scripts.
• Oversaw developers coding and user screen interfaces development for usability, standards, consistent navigation, and accuracy to business requirements.
• Headed up issues and resolutions for User Acceptance Testing.
• Created PowerPoint training presentations on all aspects of how to use the new imaging system.
• Mentored programmer in analysis to become Jr. Business Systems Analyst.
• Technology used: Microsoft Office Suite, in-house custom-built application for billing, freight, customs and transportation, Visio

• Resolved Deloitte & Touche Audit issues by creating real time data in new systems (.Net framework) covering Claims, Treasury, Accounting, Debt obligation, foreclosures, loan initiation replacing separate Access databases applications, Loan origination system and JD Edwards A/P module.
• Created standardized Oregon and Washington debt collection templates with appropriate state legal disclosure language and requirements within .NET for Wilshire to collect debt.
• Utilized Visio to document workflows and swim-lanes for business requirement documentation for all new financial initiatives.
• Wrote use case specifications and test scripts for Q/A and developers.
• Lead Business Analyst for all finance initiatives for every business function from claims, treasury, loan origination to foreclosure and debt collection for managing mortgage loan pools for trustees.
• Directly reported to VP of Finance.
• Documented interfaces for AP in JD Edwards ERP application and custom in-house loan origination for AR to document requirements for real time interface.
• Conducted user-focused requirements workshops to elicit business requirements and define scope.
• Created business requirements documents with use cases, screen designs (GUI) in Visio, new database tables, ERDs, reports, activity diagrams, swim lane BPM diagrams, and workflows.
• Resolved Deloitte & Touche auditing issues with new system .NET applications
• Led user prototype sessions with key stakeholders to elicit requirements for screen design.
• Negotiated solutions with Users to determine best approach within each phase of implementation.
• Elicited and documented requirements to replace all applications in Access to a .NET framework.
• Technology used: Microsoft Office Suite, Visio, Access databases, .Net, in-house custom loan origination and accounts receivable system