Miriame Bravo
Cleveland,TX
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Berry Medical Clinic. Skilled in appointment scheduling and insurance verification, ensuring seamless patient interactions. Known for exceptional telephone etiquette and maintaining confidentiality, contributing to a positive healthcare environment. Proven ability to enhance patient satisfaction through compassionate care and efficient documentation.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Berry Medical Clinic
11.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Retail Sales Associate
Marshals Department Store
Del Rio, TX
04.2023 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
CNA
Val Verde Regional Medical Center
Del Rio, TX
08.2019 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Del Rio High School
Del Rio, TXSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Appointment setting
- Insurance verification
- Payment collection
- Referral verification
- Documentation
- Co-payment collection
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Berry Medical Clinic
11.2024 - Current
Retail Sales Associate
Marshals Department Store
04.2023 - 10.2024
CNA
Val Verde Regional Medical Center
08.2019 - 09.2020
Del Rio High School