Management professional with over ten years of experience in sales, customer service, collections and business operations. Seeking to align my skills with a position that will allow me to expand my knowledge and help grow company performance goals.
Hi, I’m
Miris Diaz Gonzalez
Grove City,OH
Summary
Overview
16
years of professional experience
Work History
Community Choice Financials, Inc/IQVServicingDublin, OH
Contact Center Manager
10.2012 - Current
Job overview
- Oversee time and workforce management for over 40 employees.
- Collaborate with legal department to ensure compliance.
- Recruit, develop and retain diverse and high-quality workforce.
- Proactively anticipate, manage and constructively resolve conflicts and problems.
- Utilize Microsoft Office, Share Point, ADP, ABA, Paylocity and other software for process efficiency.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Motivated and promoted team employees from within for key leadership roles.
- Formed and sustained strategic relationships with clients.
PCCW Teleservices IncDublin
CTA Sales Representative
03.2009 - 10.2012
Job overview
- Recognized as top performer in sales and customer service.
- Provided exceptional customer service to new credit card customers.
- Completed credit card activation ( Macy’s credit card)
- Educated consumer about Credit Protection Program and process enrollment.
Columbus Check CashersColumbus, OH
Bilingual Customer Service Representative
09.2007 - 03.2009
Job overview
- Offered exceptional customer service.
- Managed monetary transactions.
- Provided customers with easy way to turn their paycheck, or other checks, into cash.
Education
Miami UniversityOxford, OH
Freight Broker/Agent from Logistics Management
06.2023
University Overview
Whitehall Yearling High School
01.2007
University Overview
Skills
- Multi-tasking
- Time-management
- Interpersonal communication
- Conflict Resolution
- Microsoft Office, Excel, Power Point
- Workforce Development
- Team Building and Leadership
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
Accomplishments
- Recognized as Contact Center Supervisor of the year in 2018 for outstanding performance and team contributions.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Contact Center Manager
Community Choice Financials, Inc/IQVServicing
10.2012 - Current
CTA Sales Representative
PCCW Teleservices Inc
03.2009 - 10.2012
Bilingual Customer Service Representative
Columbus Check Cashers
09.2007 - 03.2009
Miami University
Freight Broker/Agent from Logistics Management
Whitehall Yearling High School
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