Mirjana Martinovic
Tampa,United States
Summary
Second-semester Junior at the University of Tampa, seeking experience in the human resources field. Hardworking and passionate, I bring strong organizational skills to help teams achieve company goals. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly motivated and eager to learn, ready to undergo any training necessary for excellence in this role. Believing in continuous skill and knowledge expansion, confident that dedication will contribute to success in this position..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Darden
09.2022 - 11.2023
- Provide excellent customer service
- Greet customers and present menus
- Take and serve food/drink orders
- Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Enrollment Processing Student Assistant
University of Tampa
05.2022 - 05.2023
- Organize all student mail including admission letters
- Deliver mail to the University's offices
- Increased department productivity through effective time management and prioritization of tasks.
- Provide any help the admissions office may need
- Answer emails providing excellent customer service.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
Shiftlead
Tijuana Flats
06.2020 - 08.2020
- Served customers and prepared to-go orders
- Input orders on the register and provided outstanding customer service
- Answered phone for orders, reservations, and questions
- Prepared food while maintaining health standards and quality
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Assistant to Management and Assistant to Receptionist
Pristine Seas Inc
07.2019 - 07.2020
- Kept track of inventory
- Assist the receptionist by answering phone calls during her breaks and when she was busy with other work.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
Merchandise Associate
Home Goods
06.2018 - 07.2019
- Accurately processed and prepared merchandise for the sales floor
- Initiated and participated in store recovery as needed throughout the day
- Promoted credit and loyalty programs during customer interactions
- Accurately rang customer purchases/returns
- Maintained all organizational, cleanliness, and recovery standards for the sales floor
- Participated in safety awareness and maintenance of a risk-free environment
- Performed other duties as assigned
- Employment was seasonal and impacted by COVID-19.
Education
Bachelor of Arts in Psychology -
University of Tampa
01.2025
Skills
- Microsoft Office
- Microsoft Excel
- Effective Time Management
- Ability to Multitask
- Highly responsible and reliable
- Meeting Coordination
- Mail Distribution
- Event Planning
- Project Management
- File Management
- Schedule Coordination
- Billing and Coding
- Computer Skills
References
References available upon request
Certification
Social-Behavioral-Educational- Researchers
CITI Program
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Server
Darden
09.2022 - 11.2023
Enrollment Processing Student Assistant
University of Tampa
05.2022 - 05.2023
Shiftlead
Tijuana Flats
06.2020 - 08.2020
Assistant to Management and Assistant to Receptionist
Pristine Seas Inc
07.2019 - 07.2020
Merchandise Associate
Home Goods
06.2018 - 07.2019
Bachelor of Arts in Psychology -
University of Tampa