Mirka Bravo
San Antonio
Summary
Results-driven professional skilled in communication and time management, adept at resolving customer inquiries and enhancing satisfaction. Leverages project management expertise to drive team performance and build customer loyalty while consistently delivering high service quality.
Overview
6
6
years of professional experience
Work History
Clerk
QuikTrip
San Antonio
06.2024 - Current
- Provided exceptional service during peak hours by assisting customers with inquiries.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Processed payments, refunds, and exchanges accurately to ensure financial accuracy and customer trust.
- Collaborated with team members to ensure efficient store operations and effective teamwork.
- Streamlined inventory organization and restocked shelves to improve visual appeal and accessibility.
- Maintained cleanliness of store environment to comply with health and safety standards.
- Greeted visitors in a friendly, professional manner while providing accurate direction.
Retail Worker
Eclipse Market
San Antonio
01.2020 - Current
- Assisted customers in locating products and addressing inquiries to improve overall service experience.
- Provided personalized product recommendations based on customer preferences to enhance satisfaction.
- Operated cash register, processing transactions efficiently and accurately.
- Stocked shelves and organized merchandise to optimize product displays.
- Participated in inventory management and restocking activities to ensure optimal stock availability.
Shift Leader
Sonic
San Antonio
02.2023 - 08.2024
- Supervised team during peak hours to ensure efficient service flow.
- Resolved customer complaints promptly to enhance satisfaction.
- Trained new employees on menu items and customer service standards to enhance service quality.
- Developed training materials to boost team performance and consistency.
- Managed inventory levels and ensured proper stock rotation for food safety.
- Maintained cleanliness and organization of work areas during shifts.
Education
Bachelor of Science - Mechanical Engineering
Univeristy of Texas At San Antonio
San Antonio, TX12-2027
High School Diploma -
Judson Early College Academy
San Antonio, TX05-2023
Skills
- Data entry and organization
- Project management
- Customer service
- Time management
- Data analysis
- Sales expertise
Timeline
Clerk
QuikTrip
06.2024 - Current
Shift Leader
Sonic
02.2023 - 08.2024
Retail Worker
Eclipse Market
01.2020 - Current
Bachelor of Science - Mechanical Engineering
Univeristy of Texas At San Antonio
High School Diploma -
Judson Early College Academy