Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirka Zarate

Winston-Salem,NC

Summary

Throughout my career, I have developed strong leadership, customer service, and administrative skills. I have experience managing daily business operations, coordinating schedules, assisting customers, handling billing and office administration, and supporting team members to ensure efficient workflow. I am bilingual in English and Spanish, allowing me to communicate effectively with a diverse range of clients and coworkers. I am currently completing my Associate of Arts degree and continuing my education toward a bachelor’s degree. I am dependable, organized, quick to learn, and committed to providing excellent service while contributing to the success of my team and organization.

Overview

5
5
years of professional experience

Work History

Business Analyst

Oliver Rendons Home Services
10.2021 - Current
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Collaborated with cross-functional teams to gather and document requirements for service enhancements.
  • Developed data-driven reports to support decision-making and strategic planning initiatives.
  • Assisted in the implementation of new software tools to streamline operations and improve service delivery.

  • Facilitated training sessions for staff on new processes and tools, enhancing team productivity.
  • Monitored key performance indicators to evaluate project success and drive ongoing improvements.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.

Education

Associate of Arts -

Forsyth Technical Community College
Winston-Salem, NC
08.2026

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Project management
  • Business planning

  • Operations analysis
  • Staff management
  • Consulting
  • Project finance
  • Clear communication
  • Strategic thinking
  • Verbal and written communication
  • Decision-making
  • Bilingual

Timeline

Business Analyst

Oliver Rendons Home Services
10.2021 - Current

Associate of Arts -

Forsyth Technical Community College
Mirka Zarate