MIRNA MEJIA
Summary
I am highly motivated professional with strong collection skills with excellent abilities in customer service, telephone etiquette and issue response. I am self-motivated, organized and able to succeed in high stress environments. I am bi-lingual in English and Spanish written and spoken. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowes Pro Solutions
08.2023 - 09.2025
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Coordinated day-to-day activities, ensuring optimal collaboration and workflow among all team members.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries with precision, providing accurate information and resolving issues swiftly.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Resolved customer product inquiries and service issues, ensuring a high level of satisfaction with solutions offered.
Leasing Manager
Cushman & Wakefield Management
01.2019 - 08.2023
- Assisted in daily property operations, ensuring efficient management of tenant inquiries and maintenance requests.
- Coordinated tenant communications, fostering positive relationships and enhancing resident satisfaction.
- Developed marketing materials to promote available units, increasing visibility in the local rental market.
- Knowledge of property management software (Yardi,Knock,Realpage and CRM).
- Managed lease renewals, rent collection, and resident account inquiries while ensuring accuracy and compliance with company policies.
- Supported financial operations by assisting with monthly reporting ledgers and managing basic budgeting activities.
- Analyzed market trends to optimize pricing strategies and enhance competitive positioning.
- Collected, completed, and processed lease applications.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville, TXSkills
- Proficient in Microsoft Word,Outlook, and Excel
- Prospecting Assistance
- Phone and Email Etiquette
- Team Collaboration
- Vendor Contract Negotiation
- Database Management
- Marketing and Advertising
- Records Preparation
- Account Management
- Customer Satisfaction
Timeline
Customer Service Representative
Lowes Pro Solutions
08.2023 - 09.2025
Leasing Manager
Cushman & Wakefield Management
01.2019 - 08.2023
Bachelor of Science - Public Health
Sam Houston State University