Mirna Sanchez
Fontana,United States
Summary
Previous experience as a patient service representative that provided a wide range of administrative support; over 8 years of developing strong work ethic in office settings, while maintaining personable and courteous interactions with customers and team members. Committed, driven, and adaptable within a versatile work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative Senior
Loma Linda University Health Care
Loma Linda, CA
07.2024 - Current
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Guided patients through the completion of consent and other required medical forms.
- Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
- Mentoring and coaching new Patient Service Representatives.
- Participated in departmental meetings to discuss workflow processes and identify areas needing improvement.
- Assisted with staff scheduling and coverage.
Patient Service Representative
Loma Linda University Health Care
Loma Linda, CA
08.2022 - 07.2024
- Accessed and verified patient information through software application EPIC, maintaining strict confidentiality to remain compliant with HIPAA regulations during check-in processes.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Ran credit card batches and balanced deposits on daily basis.
Receptionist
Haliburton International Foods
Ontario, CA
01.2021 - 02.2022
- Greeting guests, helping them register/sign-in for their visit, issue confidentiality agreements as needed and maintain accurate record of visitors.
- Answer, screen and transfer incoming phone calls in a professional and friendly manner.
- Takes and deliver messages when necessary.
- Check voice mail messages on general mail box and transfer accordingly.
- Managed office inventory and placed new supply orders.
- Log and file visitor signed MNDA's and Visitor Policy forms.
Service Assistant
Pacific Auto Center
Fontana, CA
05.2020 - 11.2020
- Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information.
- Assisted the service and parts department in entering parts into inventory.
- Scheduled appointments for customers.
- Utilized software (Desk Manager) in preparing documentation for clients.
Finance Assistant
Pacific Auto Center
Fontana, CA
03.2016 - 05.2020
- Overlooked documentation for clients before finalizing purchases and gained approval for necessary revisions.
- Prepared and packaged documents to be sent to the bank.
- Contacted the financial institution for payoffs.
Receptionist
Pacific Auto Center
Fontana, CA
02.2016 - 03.2016
- Greet and welcome guests as soon as they arrive at the office.
- Answer, screen and forward incoming phone calls.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05.2011
Skills
- Interpersonal communication
- Conflict management
- Multi-line telephone skills
- Database record keeping
- Detail-oriented
- Flexible
- Tech-savvy
Certification
- Certified Medical Assistant: Administrative And Clinical, San Bernardino County ROP-2011
- Certified Medical Terminology, San Bernardino County ROP-2010
Languages
- English, Spanish
References
- Available upon request
Timeline
Patient Service Representative Senior
Loma Linda University Health Care
07.2024 - Current
Patient Service Representative
Loma Linda University Health Care
08.2022 - 07.2024
Receptionist
Haliburton International Foods
01.2021 - 02.2022
Service Assistant
Pacific Auto Center
05.2020 - 11.2020
Finance Assistant
Pacific Auto Center
03.2016 - 05.2020
Receptionist
Pacific Auto Center
02.2016 - 03.2016
High School Diploma -
Henry J. Kaiser High School
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