Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Mirzeli Hernandez
Honolulu,HI
Summary
Overview
11
years of professional experience
Work History
Sam's ClubHononlulu, HI
Member Specialist
06.2023 - 10.2023
Job overview
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
- Collaborated with colleagues across multiple departments in order to achieve common goals.
- Presented and explained services and products to meet member needs.
- Profiled members to uncover opportunities for additional business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
USPSBoston, MA
Mail Carrier
09.2016 - 03.2020
Job overview
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Reported any damaged or missing mail items to supervisor immediately.
- Performed regular maintenance checks on assigned vehicle.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail to residents and business within assigned area.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Cleaned and checked over vehicle after completion of daily deliveries.
KinderCare Learning CentersBoston, MA
Kindergarten Classroom Teacher
01.2013 - 06.2016
Job overview
- Provided individualized instruction to meet the needs of each student.
- Developed lesson plans that incorporated learning objectives and activities designed to engage students in active learning.
- Organized and implemented classroom activities that encouraged cooperation among students.
- Monitored student behavior in order to ensure a safe and productive learning environment.
- Encouraged positive interactions between students through modeling appropriate behaviors.
- Utilized a variety of instructional techniques such as lectures, role-playing, cooperative learning, hands-on activities, multimedia presentations., to teach concepts in an engaging manner.
- Cultivated relationships with parents and guardians by providing regular updates on their child's academic performance and general wellbeing.
- Attended professional development workshops or seminars related to teaching best practices.
Education
Fisher CollegeBoston, MA
Bachelor of Science from Human Resources Management
06.2020
University Overview
Skills
- Product Sales
- Service Upselling
- Issue Resolution
- Membership Renewals
- Customer Service
- Business Development Understanding
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Cultural Awareness and Sensitivity
- Teamwork and Collaboration
- Relationship Building
- Understanding Customer Needs
- Multitasking and Prioritization
Languages
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Member Specialist
Sam's Club
06.2023 - 10.2023
Mail Carrier
USPS
09.2016 - 03.2020
Kindergarten Classroom Teacher
KinderCare Learning Centers
01.2013 - 06.2016
Fisher College
Bachelor of Science from Human Resources Management
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