Jesse Martinez
San Antonio,TX
Summary
Resourceful Member Specialist known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and member engagement strategies. Excel in communication, teamwork, and adaptability, ensuring optimal member experiences and satisfaction. Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Specialist
Walmart (Sams Club)
San Antonio, TX
05.2023 - Current
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
- Organized promotional events such as conferences, seminars and workshops to increase membership base.
- Assisted members with account inquiries via phone or email correspondence.
- Responded promptly to member feedback and complaints in order to maintain high levels of satisfaction.
Education
High School Diploma -
The University of Texas At San Antonio
San Antonio, TX05-2027
Skills
- Data entry proficiency
- Strong interpersonal skills
- Client retention strategies
- Cross-selling
- Exceptional communication
- Member correspondence
- Complaint handling
- Product sales
- Customer support
- Sales strategy
- Issue resolution
- Customer service
Affiliations
- Gym
- Many sports activities
Languages
Spanish
Limited
Accomplishments
- 1st Team District Academic (2021,2022,2023)
- 2nd Team Academic All-State (2023)
- National Honors Society (2022-2023)
- 2nd Tean All-District (2023)
Certification
- Microsoft
- Powerpoint
Timeline
Member Specialist
Walmart (Sams Club)
05.2023 - Current
- Microsoft
- Powerpoint
High School Diploma -
The University of Texas At San Antonio
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