Mirzomuhammad Sultonov
Brooklyn
Summary
Dedicated professional with strong customer service and cash handling skills. Proven ability to resolve issues and enhance customer experiences, contributing to increased repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Tashkent Supermarket
Brooklyn, NY
04.2025 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Center Representative
United Expo
Remote
01.2025 - 04.2025
- Provided exceptional customer service through effective communication and active listening skills.
- Utilized CRM software to track customer interactions and follow up on unresolved issues.
- Identified upselling opportunities to increase revenue generation.
Manager
Comfort Gameclub
Samarkand, Uzbekistan
05.2024 - 09.2024
- Oversaw daily operations to ensure optimal customer experience within gaming environment.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Implemented training programs for new employees, enhancing team performance and service delivery.
- Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
English Tutor
Just To Study
Remote
10.2023 - 05.2024
- Preparing students for an IELTS exam
- Developed customized lesson plans to enhance students' English language skills.
- Conducted one-on-one tutoring sessions, adapting teaching methods to individual learning styles.
Education
High School Diploma - Economics
Academic Lyceum of University of World Economy And Diplomacy
Tashkent, Uzbekistan06-2024
High School Diploma - Economics
Academic Lyceum of University of World Economy And Diplomacy
Tashkent, Uzbekistan06-2024
Skills
- Customer service
- Cash handling
- Order taking
- Refunds and exchanges
Certification
IELTS (International English Language Testing System)
Overall Score: 7.5/9 (C1)
Sat score: 1080
Languages
English
Full Professional
Russian
Native or Bilingual
Tajik
Native or Bilingual
Uzbek
Native or Bilingual
Timeline
Cashier
Tashkent Supermarket
04.2025 - Current
Call Center Representative
United Expo
01.2025 - 04.2025
Manager
Comfort Gameclub
05.2024 - 09.2024
English Tutor
Just To Study
10.2023 - 05.2024
High School Diploma - Economics
Academic Lyceum of University of World Economy And Diplomacy
High School Diploma - Economics
Academic Lyceum of University of World Economy And Diplomacy