Misael Ponce
Arlington,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Curbside Guest Assistant
Abba Staffing
Grapevine, TX
09.2024 - Current
- Organized transportation arrangements for arriving and departing guests when requested.
- Handled guest inquiries, requests and complaints in an efficient and courteous manner.
- Assisted with training new staff members on customer service policies and procedures.
- Greeted guests in a professional and friendly manner.
- Provide general information and ensure a positive guest experience.
Leasing Agent Assistant
Pineridge Apartments
Arlington, Texas
05.2023 - 08.2024
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Developed marketing materials such as flyers, brochures, and advertisements to advertise available properties.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Ensured that all leases were signed properly according to company policies and procedures.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Review and go over rental agreements with tenants and answer questions.
Customer Service Cashier
PLS Check Cashers
Arlington, TX
03.2021 - 04.2022
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Lease Loss Recovery Representative
GM Financial
Arlington, TX
10.2018 - 03.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Some College (No Degree) - Electrical Engineering
Tarrant County College
Arlington, TX09-2015
High School Diploma -
James Bowie High School
Arlington, TX06-2014
Skills
- Customer Service
- Communication
- Data Entry
- Clerical Support
- Problem Solving
- Active Listening
- Adaptability
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Curbside Guest Assistant
Abba Staffing
09.2024 - Current
Leasing Agent Assistant
Pineridge Apartments
05.2023 - 08.2024
Customer Service Cashier
PLS Check Cashers
03.2021 - 04.2022
Lease Loss Recovery Representative
GM Financial
10.2018 - 03.2023
Some College (No Degree) - Electrical Engineering
Tarrant County College
High School Diploma -
James Bowie High School
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