Misako S Robles
Glendale,USA
Summary
Dynamic HR Analyst with a proven track record at the Department of Industrial Relations, excelling in recruitment coordination and data analysis. Adept at fostering team collaboration and implementing effective communication strategies, I have successfully streamlined hiring processes, enhancing operational efficiency and ensuring compliance with departmental guidelines.
Overview
18
18
years of professional experience
Work History
Analyst II, Human Resources Liaison
Department of Industrial Relations, Labor Commissioner's Office
Los Angeles, CA
10.2024 - Current
- Critically assesses program hiring needs by analyzing position data to make effective recommendations to hiring managers and management
- Trained and guided hiring managers on recruitment best practices to align departmental guidelines with division hiring needs
- In consultation with management on all aspects related recruitment activities, preparing justification memorandums and supporting complex operational needs
- Communicated with hiring managers as first point of contact for guidance on departmental policies and procedures regarding promotions, out of class assignments, training and development, bilingual pay classifications, career development, upward mobility programs, and bargaining unit agreements
- In consultation with management, develops new procedures, manuals and training guidelines consistent with updated recommendations
- Developed and organized recruitment outreach materials with Recruitment and Outreach unit to educate candidates on recruitment process
- Make any recommendations or corrections to documents within the hiring package
- Creates Request for Personnel Action packages using Salesforce database
Lead Examination Proctor / Trainer
Mission for International Testing Achievement, LLC
Cerritos, CA
06.2015 - Current
- Manage and perform proficiency English examination process and provide professional customer service in a polite and timely manner
- Train new hires the department policies and procedures, and provide guidance as a team lead staff
- Direct and guide customers on various processes to provide information and resolve issues
- Cooperate with 40 team members to address problems or customer complaints regarding policies, procedures
- Assist the CEO in the planning, organizing, developing of the new project
- Analyze, Interprets and applies laws, rules, departmental operation policies and standards
- Plan, organize, conduct and administrate of facility environmental round before the exam process
- Conduct presentation and apply rules, regulations, and procedures to 500 customers a day
- Conduct the written, listening, and interview examination; Verify candidate's identification, Instructs candidates in procedures
- Responsible for the in-person exam and interview exam procedures and coordinate with interview panels
- Prepare and review the exam report and the incident report
- Verify the completeness and accuracy of forms and documents
- Maintain exam room and conditions under the state guideline
- Address issues immediately and handle irregular situations; evaluate situations and take effective actions, communicate with supervisors and team members effectively
- Analyze feedback from customers and report to CEO
- Assist school-age children with the procedures, Support customers utilizing bilingual skill
- Worked as independent contractor providing specialized services
Analyst I (Staff Services Analyst) Range C
Department of Veterans Affairs
Los Angeles, CA
04.2023 - 10.2024
- Manage departmental recruitment for statewide to ensure equitable and compliant hiring practices
- Initiate Request for Personnel Action (RPA) and analyze recruitment procedures at facility with 600 positions
- Consult recruitment needs to meet project or organizational objectives, make recommendations and assist hiring managers for selection procedures
- Consistently monitor recruitment to ensure policies and procedures are free from barriers or discriminatory practices, review and interview questions, train staff on conducting interviews
- Train new hires and provide presentations
- Analyze and maintain recruitment data with the organization chart, position roaster and manage retention using SharePoint, Visio and Excel
- Coordinate complex recruitment process with Position Control and Budget unit
- Analyze A01, salary determination, interpret and apply a wide variety of personnel laws, rules, and policies pertaining to application review, minimum qualification determinations and eligibility requirements
- Assist in preparing duty statements and ensures adherence to class specifications
- Review and approve Job Control on ECOS for posting on CalCareers, Manage CalVet websites and Indeed
- Research, review and interpret operation policies and standards criteria from State Administrative Manual, CalHR, ADA and EEO policies
- Coordinate and organize multiple projects and hiring events
- Manage Livescan clearance process with CDSS, Guardian
- Provide excellent customer service to employees and the public
- Promoted to Analyst II and Transferred to another state agency
Office Technician (Typing)
Department of Veterans Affairs
Los Angeles, CA
05.2021 - 04.2023
- Conducted a new hire orientation and provided Policies, Benefit and Upward Mobility training
- Planned, organized, developed new hire training manuals and CalHR forms
- Served as the Human Resources Liaison with Headquarters in the completion of personnel and payroll related matters and correspondences
- Provided guidance, assistance and supported employees and responded to inquiries for benefit enrollment and payroll matters
- Organized on-boarding process and analyzed, reviewed to maintain training documents utilize PowerPoint and Adobe
- Navigated hiring process and provided guidance and training to candidates from Cal Careers, Indeed and CalVet website
- Coordinated exam and interview process and assisted supervisors at hiring event
- Analyzed, reviewed, processed personnel data and managed time sheets process to ensure the accuracy of the data utilize Excel tracking sheets
- Researched, reviewed and interpreted complex HR policies, State Administrative Manual, CalHR, CalHR Net and EEO policies
- Maintained confidential Official Personnel Files for audit and surveys, coordinated to request A01 and OPF review
- Coordinated and analyzed Live Scan background screenings data via Department of Social Services Guardian system
- Managed supply inventory, procurement bid process via Fiscal, maintenance orders
- Managed a tracking procedure to ensure physicals/TBs are completed
- Maintained training related background check and HR policies
- Analyzed organization chart using Visio and review duty statement
- Promoted to Analyst I
Data Processing Analyst
Zojirushi America Corporation
Torrance, CA
01.2017 - 09.2022
- Organized, registered, reviewed and verified confidential data to the company electronic database system accurately
- Analyzed and reviewed errors and discrepancies discovered during the data gathering process
- Conducted research to retrieve and compile information and data
- Verified the completeness and accuracy of forms and documents for product warranty card
- Prioritized work load, Performed high-volume data entry independently and efficiently to meet deadlines and analyzed and tracked amounts with monthly report utilizing Microsoft Excel
- Provided status and progress reports of current work assignments to management
- Monitored and tracked resources related to projects, programs, and work activities
- Organized and managed confidential and sensitive personal information and marketing data
- Imputed customer feedback and uploaded files to the database
- Reported customer inquiries to the customer service manager
- Coordinated and transferred data from paper formats into database systems effectively
- Developed, implemented, and monitored compliance with regulatory requirements
- Analyzed the situation to resolve issues and reported any issues to the Customer Service and HR department supervisor
- Managed a project and worked with sensitive and confidential issues
- Organized well and able to work independently and perform remote work with minimal supervision
- Independent contractor
Language Program Instructor
Long Beach Japanese Language School
Long Beach, CA
01.2017 - 08.2018
- Planned, organized and coordinated the Japanese Language and Cultural program for adult, high school, and middle school students
- Reviewed, developed and prepared for language lesson plans, materials and assignments using Word, Excel, PowerPoint and Dropbox
- Established teaching methods and communication strategies; researched, developed, and organized instructions and guidelines
- Made recommendations and provided guidance to students and guardians
- Analyzed, reviewed and graded assignments and report cards for measuring progress
- Analyzed attendance records and maintained enrolled students roaster and personnel information using Excel
- Consulted and evaluated specific needs in areas of study and program with students
- Attended monthly school training and report students' progress
- Organized language program by level and communicated other instructors effectively
- Assisted other lesson plans and instructed as a substitute teacher as needed
- Planned, coordinated and prepared for a school speech contest and instructed individual students
- Planned, organized and announced cultural and seasonal events and activities
- Consulted individual students and guardians with academic plans and recommendations
- Informed parents academic goals and progress
- Analyzed academic needs and coordinated to provide individual plans and tutoring
- Developed, implemented, and monitored compliance with regulatory requirements
- Provided information and curriculum to support the prospective students and parents
- To pursue an administrative career
HR Expatriate Liaison, Human Resources, Payroll Department
American Honda Motor Co., Inc.
Torrance, CA
02.2012 - 01.2015
- Performed complex Human Resources procedures in a timely and accurate manner
- Conducted the new hire orientation and trained executive employees for 10 group companies
- Reviewed and developed HR training manuals and personnel documents, compiled information
- Provided Policy and Benefit presentation and supported to executive employees
- Provided executive secretarial support to HR Vice President and Sr. Manager; managed projects, coordinated meetings
- Maintained confidential personnel records, reviewed and prepared personnel and accounting reports
- Analyzed errors and discrepancies during the data gathering process, Form I-9 employment eligibility verification process, Issued an employment verification letter
- Managed the approval process for travel arrangements, housing lease contracts, lease vehicles procedure; receive and verify eligibility for services
- Handled staff inquiries, responded to concerns and requests, provided customer service and guidance
- Issued check request for account payable invoices for vendors and reimbursed expenses; Inputting accounting data quickly and accurately, Purchased and maintained materials and supply inventory
- Composed correspondence and forms, inter-office communications, requisitions, announcements, legal documents, and HR training materials, arranged meetings and events, translate documents as needed, Coordinated to solve technology issues
- Assisted in tax return process and vehicle incident report, Prioritized urgent matters and addressed issues
- Due to maternity leave
Import/ Export Administrative Analyst
Meg Company Inc.
Torrance, CA
01.2010 - 03.2012
- Supervised 10 warehouse office staff as a team lead, planned, scheduled and conducted a daily team meeting
- Communicated with team members effectively, develop and set daily goals and long term goals to meet timeline and updated daily
- Instructed procedures and corroborated with a team and completed tasks timely
- Collaborated projects with a warehouse team and Head Quarter office members as a division liaison
- Analyzed, reviewed data and organized information using analytical methods
- Planned, developed and monitored international logistic procedures
- Analyzed and controlled products inventory utilizing Excel and company database
- Reviewed and analyzed errors and discrepancies discovered during the data gathering process
- Perform research and problem analysis of the more complex segments of import and export procedures
- Assisted customers, prioritized tasks, managed inquiries and procedures in the fast-paced environment, independently analyzes, develops, and provides recommendations
- Maintained and analyzed a variety of records, logs, reports related orders
- Review correspondence and communicated with local and overseas customers utilizing Excel/ Word
- Planned, reviewed and issued invoices and processed accounting
- Organized and translated a variety of materials including legal documents related to export and import and customs documents, Analyzed sales transactions and receiving/shipping report
- Organized electronic files by categories, Maintained equipment and purchase supplies
- To pursue an advance level of administrative career
Administrative and Admission Coordinator / Academic Counselor
Cal America Education Institute
Los Angeles, CA
10.2007 - 09.2009
- Analyzed, organized school enrollment data and records in support of school admissions, Planned and recruited students
- Consulted and provided recommendations and maintained great relationship with agents and students utilizing excellent communication skill
- School Counselor/Communication: Consulted with international students to achieve academic goals and provided individual plans
- Communicate effectively both orally and in writing with interpersonal skills, Responded to requests from students and teachers
- Admission: Performed admission procedures, coordinated enrollment process
- Maintained confidential personnel data, roasters, logs, and reports utilizing Excel and school database system
- Managed and developed administration of school databases, website and email account
- Reception: Provided customer service and assistance to the public and students
- Answered school main phone line in a professional and polite manner, directed inquiries to the appropriate person
- Accounting: Processed cash handling and calculation for payment balance, issued receipts and invoices, accounting procedure
Education
Certificate of Completion -
CalHR Analyst Certificate
02.2026
Certificate of Completion -
CalHR HR Liaison Training
09.2022
AA/AS - Business Management
Los Angeles City College
Los Angeles, CA06.2020
Certificate - Early Care and Education
Santa Monica College
02.2020
BA/BS - English
St. Andrew's University Momoyama Gakuin
Osaka, Japan03.1998
AA/AS - English
Kansai Gaidai Foreign Language College
Osaka, Japan03.1996
Skills
- Project management
- Effective communication
- Organizational skills
- Data analysis
- Recruitment coordination
- Team collaboration and leadership
Applicant
Robles, Misako misakomsk@gmail.com, (213) 503-4729, Glendale, CA
Timeline
Analyst II, Human Resources Liaison
Department of Industrial Relations, Labor Commissioner's Office
10.2024 - Current
Analyst I (Staff Services Analyst) Range C
Department of Veterans Affairs
04.2023 - 10.2024
Office Technician (Typing)
Department of Veterans Affairs
05.2021 - 04.2023
Data Processing Analyst
Zojirushi America Corporation
01.2017 - 09.2022
Language Program Instructor
Long Beach Japanese Language School
01.2017 - 08.2018
Lead Examination Proctor / Trainer
Mission for International Testing Achievement, LLC
06.2015 - Current
HR Expatriate Liaison, Human Resources, Payroll Department
American Honda Motor Co., Inc.
02.2012 - 01.2015
Import/ Export Administrative Analyst
Meg Company Inc.
01.2010 - 03.2012
Administrative and Admission Coordinator / Academic Counselor
Cal America Education Institute
10.2007 - 09.2009
Certificate of Completion -
CalHR Analyst Certificate
Certificate of Completion -
CalHR HR Liaison Training
AA/AS - Business Management
Los Angeles City College
Certificate - Early Care and Education
Santa Monica College
BA/BS - English
St. Andrew's University Momoyama Gakuin
AA/AS - English
Kansai Gaidai Foreign Language College