Mishauna Robinson
Chicago,IL
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
1
1
Certification
7
7
years of professional experience
Work History
New Restaurant Traveling Training Manager
Raising Canes
Orland Park, Illinois
02.2025 - Current
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Produced reports and maintained training documents to support training activities.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
Restaurant Manager
Raising Canes
Michigan City, Indiana
12.2024 - 02.2025
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised daily restaurant operations for optimal service and efficiency.
- Trained and mentored staff on customer service and food safety standards.
- Implemented inventory management strategies to maintain stock levels.
- Ensured compliance with health regulations and company policies.
Certified Trainer
Raising Canes
Crestwood, IL
08.2024 - 12.2024
- Facilitated one-on-one coaching sessions to support individual development goals.
- Assessed training needs to tailor programs for diverse employee groups.
- Developed training materials for employee onboarding and skill enhancement.
Crew Member
Raising Canes
Crestwood, Illinois
01.2023 - 08.2024
- Trained new staff on proper food handling procedures and safety protocols.
- Operated kitchen equipment safely and efficiently during service hours.
- Stocked supplies such as food items, beverages and paper goods.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
Crew Member
Krispy Kreme
Homewood, Illinois
05.2019 - 08.2022
- Prepared and served fresh donuts to customers daily.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of workstations and dining areas.
- Followed safety procedures in food handling and preparation.
Education
Some College (No Degree) - Communication Sciences And Disorders
Saint Xavier University
Chicago, ILSkills
- Employee training
- Food safety standards
- Inventory management
- Team management
- Point of sale
- Cash handling
- Problem solving
Certification
- Serv Safe
Timeline
New Restaurant Traveling Training Manager
Raising Canes
02.2025 - Current
Restaurant Manager
Raising Canes
12.2024 - 02.2025
Certified Trainer
Raising Canes
08.2024 - 12.2024
Crew Member
Raising Canes
01.2023 - 08.2024
Crew Member
Krispy Kreme
05.2019 - 08.2022
Some College (No Degree) - Communication Sciences And Disorders
Saint Xavier University