Mishayla Carpenter
Birmingham
Summary
Dynamic Customer Service Representative with a proven track record at T-Mobile, adept at complaint resolution and enhancing client satisfaction. Skilled in CRM systems and time management, I consistently improved team productivity and operational efficiency, delivering exceptional service and fostering positive customer experiences. Committed to continuous improvement and exceeding expectations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
University of Alabama at Birmingham
02.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Customer Service Representative
T-Mobile
06.2017 - 12.2022
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
P.D. Jackson Olin High School
Birmingham, AL05.2016
Skills
- Scheduling
- Complaint resolution
- CRM & Technical Proficiency
- Time Management
- Product & Service Knowledge
- Adaptability
Timeline
Customer Service Representative
University of Alabama at Birmingham
02.2023 - Current
Customer Service Representative
T-Mobile
06.2017 - 12.2022
High School Diploma -
P.D. Jackson Olin High School
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