Mishelle Baltazar
Hanna's House Foster Family Agency
Pomona,CA
5
years of professional experience
Healthcare and social services professional with 5+ years of experience in medical care coordination, case management, and healthcare operations. Experienced in leading medical services for medically complex and vulnerable populations, supervising staff, coordinating specialty care, and maintaining regulatory compliance. Bilingual in English and Spanish.
Work History
Lead Medical Coordinator
2 Years 7 Months- Coordinated comprehensive medical care for foster youth, ensuring access to primary care, specialty services, laboratory testing, referrals, insurance authorizations, and follow-up treatment.
- Acted as liaison among foster families, healthcare providers, specialists, and community agencies to maintain continuity of care.
- Conduct weekly home visits, safety assessments, and ADL/IADL evaluations for minors with specialized medical needs.
- Supervised and trained medical assistant staff on documentation standards, compliance measures, and emergency response protocols.
- Maintain medical records and ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
- Manage medical supplies, healthcare expenditures, and urgent medical needs while advocating for timely access to care.
Lead Medical Coordinator
1 Year 8 Months- Established and managed an ORR-compliant medical department for a Transitional Foster Care program serving minors with complex medical and psychosocial needs.
- Oversaw medical operations across two TFC sites, ensuring compliance with regulatory and quality standards through effective supervision of medical coordinators.
- Coordinated complex medical care, acting as primary liaison between healthcare providers, ORR, foster families, and interdisciplinary teams to streamline communication and care delivery.
- Managed medical equipment, supplies, emergency response procedures, and ORR-funded healthcare resources.
- Managed medical equipment and supplies, developed emergency response procedures, and optimized ORR-funded healthcare resources to support program needs.
- Supported regulatory audits and educated foster families on healthcare access, insurance, and post-release medical services.
Case Manager
11 Months- Managed case plans for individuals and families facing homelessness, domestic violence, immigration issues, and complex social needs to facilitate access to necessary services.
- Conducted needs assessments and developed individualized service plans focused on housing, safety, stability, and self-sufficiency.
- Facilitated connections for clients with housing, legal advocacy, mental health support, employment opportunities, childcare, and community resources to enhance their stability.
- Guided clients through Section 8 application processes and liaised with housing authorities to ensure compliance and support client needs.
- Provided Therapeutic Crisis Intervention (TCI) and coordinated services with multidisciplinary community partners.
- Managed admissions, screenings, orientations, confidential documentation, and residential intake processes.
Education
Bachelor of Science - Public Health
High School Diploma
Skills
CPR Certified • Fluent in Spanish • Epic & EHR Systems • Microsoft Outlook
PowerPoint
SharePoint & Teams • HIPAA Compliance • Medical Documentation • Staff Supervision • End-of-Life Care Support
HIPAA compliance
Patient confidentiality
Verbal communication
Patient advocacy
Timeline
Lead Medical Coordinator
Hanna's House Foster Family Agency
03.2024 - CurrentRead More
Lead Medical Coordinator
There Is Hope Foster Family Agency
07.2022 - 03.2024Read More
Case Manager
St. Francis Center
08.2021 - 07.2022Read More
Sonoma State University
Bachelor of Science from Public Health
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Pomona Catholic High School
High School Diploma
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