Melissa Greenwood
Groton,NY
Summary
Detail-oriented Procedure Scheduler skilled in electronic health records, appointment scheduling, and insurance verification. Committed to enhancing patient interactions and streamlining billing processes to ensure a positive healthcare experience.
Overview
28
28
years of professional experience
Work History
Procedure Scheduler
Cayuga Medical center
Ithaca, ny
06.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed incoming calls and addressed patient inquiries effectively.
- Assisted patients in understanding pre-appointment instructions clearly.
- Verified insurance information to facilitate smooth billing procedures.
PSR
Cayuga medical center
Ithaca, New York
12.2023 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CNA
Guthrie
cortland, ny
03.2019 - 12.2023
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients at all times.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during difficult times.
- Assisted in mobility exercises and rehabilitation activities for patients.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Medical Assistant
Guthrie
Cortland, New York
03.2018 - 03.2019
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Collected and processed laboratory specimens for testing.
- Maintained cleanliness and organization of examination rooms.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Phlebotomist
Guthrie
Cortland, New York
03.2018 - 03.2019
- Collected blood samples from patients using venipuncture and capillary techniques.
- Prepared specimens for laboratory analysis following strict safety protocols.
- Maintained accurate patient records and documentation for all procedures performed.
- Ensured compliance with regulatory standards in all phlebotomy practices.
Assistant Mangager
Dunkin Donuts
Lansing, New York
01.2016 - 03.2018
- Managed daily operations to ensure smooth store functioning.
- Trained and mentored new team members on service standards.
- Oversaw inventory management and stock replenishment processes.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints efficiently to maintain satisfaction levels.
Early Head Start Home Visitor
Capco
Cortland, New York
09.2005 - 08.2012
- Conducted home visits to assess family needs and provide support.
- Developed individualized plans for children's development and family engagement.
- Facilitated parenting workshops to enhance skills and knowledge.
- Collaborated with community resources to connect families with services.
- Monitored child progress through regular assessments and observations.
- Maintained accurate records of family interactions and program activities.
- Fostered relationships with families to build trust and promote involvement.
CNA
Guthrie
Cortland, New York
07.1998 - 06.2005
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients at all times.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during difficult times.
Education
CNA Certificate -
Boces
Cortland, NY06-1998
High School Diploma -
Cortland Jr Sr High
Cortland, NY06-1995
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient interaction
- Medical terminology
- Customer relationship management
Timeline
Procedure Scheduler
Cayuga Medical center
06.2025 - Current
PSR
Cayuga medical center
12.2023 - 06.2025
CNA
Guthrie
03.2019 - 12.2023
Medical Assistant
Guthrie
03.2018 - 03.2019
Phlebotomist
Guthrie
03.2018 - 03.2019
Assistant Mangager
Dunkin Donuts
01.2016 - 03.2018
Early Head Start Home Visitor
Capco
09.2005 - 08.2012
CNA
Guthrie
07.1998 - 06.2005
CNA Certificate -
Boces
High School Diploma -
Cortland Jr Sr High