Missy Reynolds

Desk Clerk

Blakeslee Airforce Recreation

07.2018 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
Checked in and out designated equipment, keys, and supplies.
Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
Maximized occupancy rates through effective use of reservation management systems and inventory control techniques.
Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
Reserving training facilities and lodging and scheduled housing for guest
Coordinated payments for use of housing and training center up to one year out.
Worked to synchronize multiple group reservations.
Coordinated with Housekeeping, Lodge Manager for National Guard side and Maintenance to resolve issues.
Increased repeat business through excellent rapport-building skills with clientele during their visits.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Enhanced guest experience by providing efficient check-in and check-out services.
Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
Facilitated smooth communication between front desk and housekeeping, optimizing room readiness.
Organized and updated guest records to ensure accuracy and privacy compliance.
Increased booking efficiency, utilizing hotel reservation software with high accuracy.
Streamlined invoice and billing processes for guests, reducing wait times during checkout.