- Camping
- Hiking
- Horseback Riding
- Auto Repair/Restoration
- Animal Care
Missy Royal
Sanford,NC
Summary
Courteous professional with a proven track record at Caliber Collision, adept in schedule coordination and customer service. Leveraged automotive industry experience and strong organizational skills to enhance service delivery and efficiency. Excelled in problem-solving and teamwork, significantly improving customer satisfaction and operational workflow. Expert in utilizing computer skills for effective communication and client management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Writer
Caliber Collision
11.2021 - Current
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in ongoing training programs to stay current with industry trends and best practices.
Auto Body Estimator
Fort Bragg Collision
10.2020 - 11.2021
- Evaluate and write auto repair estimates for self-paying customers and insurance companies
- Relay supplement needs to insurance adjusters
- Audit claims as repair nears end to be sure all necessary items have been included
- Total and record monetary intake for each day
- Verify delivered parts are correct and undamaged
- Answer phones and help customers while maintaining excellent customer service skills
Corporate Travel Consultant
Working Solutions-Egencia
09.2016 - 06.2020
- Booked transportation and coordinated schedules for conferences and meetings.
- Arranged travel accommodations for groups, couples and executive clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Handled both domestic and international travel arrangements for select corporate accounts
- Advised clients of international travel document requirements
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Worked with multiple booking platforms, including SABRE
Education
Associate of Arts - Business
Fayetteville Technical Community College
Fayetteville, NC 08.2024 - Current
Skills
- Schedule coordination
- Customer service expertise
- Invoice verification
- Automotive industry experience
- Strong organization
- Communicating with clients
- Teamwork and collaboration
- Computer skills
- Remote office availability
- Professional telephone demeanor
- Problem-solving abilities
Certification
- NC Driver's License
- I Car certifications
- TICO
Interests
Timeline
Associate of Arts - Business
Fayetteville Technical Community College
08.2024 - Current
Service Writer
Caliber Collision
11.2021 - Current
Auto Body Estimator
Fort Bragg Collision
10.2020 - 11.2021
Corporate Travel Consultant
Working Solutions-Egencia
09.2016 - 06.2020
- NC Driver's License
- I Car certifications
- TICO
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