Mistee Joyce
Taylorsville,KY
Summary
Medical Assistant supporting primary care and specialty clinic flow by triaging 30+ patients per shift through triage, vital signs, injections, EKGs, and referral coordination. Keeps providers moving by managing 50+ tasks per day, including scheduling, prescription refills, prior authorizations, insurance verification, and check-in/check-out tasks. Serves as a preceptor and EPIC super user, supporting 5+ staff members and helping new staff and providers resolve workflow and system issues.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Senior Administrative Assistant
Kentucky Board of Medical Licensure
Louisville, KY
03.2025 - Current
- Process [5-50] licensing requests weekly while routing inquiries and maintaining accurate case notes.
- Manage daily scheduling changes and coordinate calendar updates across multiple internal priorities.
- Prepare and organize correspondence, forms, and supporting documents for timely administrative review.
- Answer incoming calls and direct callers to the appropriate staff member or resource.
- Maintain confidential records and update files according to office procedures and privacy requirements.
- Review incoming documents for completeness before forwarding items to the appropriate review queue.
- Enter and update administrative data with attention to accuracy, timeliness, and consistency.
- Assist with document preparation for meetings, deadlines, and routine office reporting.
- Organize paper and electronic records to support easy retrieval and ongoing administrative work.
- Coordinate message handling between departments to keep communication clear and timely.
- Support routine office procedures by preparing materials and keeping work areas organized.
- Monitor daily administrative tasks and follow through on open items until completion.
- Basic accounting.
Medical Assistant
Baptist Health Louisville
Louisville, KY
10.2014 - 02.2025
- Handle 20-40 patient interactions per day by triaging calls, rooming patients, and routing time-sensitive needs.
- Train new Medical Assistant Program hires as a preceptor, reinforcing clinic workflow, documentation, and patient-handling standards.
- Perform vital signs, injections, EKGs, and medication reconciliation to support safe, efficient patient care.
- Coordinate referrals, precertification, and prescription refills while keeping provider schedules updated and templates aligned.
- Process phone calls, copying, faxing, scanning, and medical record abstracting while maintaining organized documentation flow.
- Provide EPIC Super User support by troubleshooting computer issues and assisting staff with daily system use.
Medical Assistant
Norton Gastro Cons. of Lou
Louisville, KY
04.2012 - 10.2014
- Handled multiple patient calls per shift while routing scheduling questions and coordinating follow-up requests.
- Triaged patients and recorded vital signs to support timely rooming and accurate EHR documentation.
- Verified insurance, completed data abstracting, and scanned records to keep patient files current.
- Answered phones in the call center, copied documents, and faxed materials to support daily front-desk operations.
- Scheduled colonoscopies, EGDs, and radiology appointments while coordinating calendars and patient follow-up.
- Built physician templates and schedules in EPIC as a super user, improving workflow support across the office.
Physical Therapy
Kort Physical Therapy
Louisville, KY
05.2007 - 04.2012
- Scheduling patient appointments while answering calls, copying, faxing, and handling postage tasks.
- Managing insurance verifications weekly to support timely patient intake and reduce front-desk delays.
- Supported therapists with exercises, ultrasound, and estim during patient visits.
- Processed customer billing, collected co-pays, posted payments, and prepared deposits accurately.
- Maintained data entry, insurance checks, and patient communication to keep daily office operations organized.
Production/ automotive
Budd CO.
Shelbyville, KY
05.1999 - 12.2006
- Led press line operations as team leader, coordinating workflow and keeping production moving.
- Operated forklifts and cranes to move materials safely between production areas.
- Assembled automotive components according to line procedures and production requirements.
- Repaired defective parts to restore usable inventory and reduce rework downstream.
- Maintained press line readiness by monitoring equipment, materials, and workstations throughout the shift.
Education
Medical Assisting
The Medical Institute of Kentucky
Louisville, KY05-2011
Skills
- Vital signs monitoring
- Patient triage
- Injection administration
- EKG performance
- Patient precepting
- Medication reconciliation
- Specimen collection
- Preventive care support
- Rooming patients
- CPR certification
- BLS certification
- Patient education
- Insurance verification
- Prior authorization processing
- Referral coordination
- Schedule management
- EHR documentation
- Appointment coordination
- Medical records management
- Front desk operations
- Call routing
- HIPAA compliance
Certification
CCMA Certified Clinical Medical Assistant
Timeline
Senior Administrative Assistant
Kentucky Board of Medical Licensure
03.2025 - Current
Medical Assistant
Baptist Health Louisville
10.2014 - 02.2025
Medical Assistant
Norton Gastro Cons. of Lou
04.2012 - 10.2014
Physical Therapy
Kort Physical Therapy
05.2007 - 04.2012
Production/ automotive
Budd CO.
05.1999 - 12.2006
Medical Assisting
The Medical Institute of Kentucky