Misti Cooper
Panama City Beach,United States
Summary
Driven Dispensary Associate with a proven track record at Trulieve, enhancing customer satisfaction through expert resolution of complex issues and top-tier service. Skilled in customer service (soft skill) and proficient in computer skills (hard skill), demonstrating exceptional time management and attention to detail.
Overview
11
11
years of professional experience
Work History
Dispensary Associate
Trulieve
05.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Activity Leader
Bay Base, Bay District Schools
Panama City Beach, FL
01.2024 - 04.2024
- Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
- Collaborated with administration to assess needs and develop initial ideas.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
Pre K Autism Para Professional
Bay District Schools
Panama City Beach, FL
09.2018 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Resort Quest
Panama City Beach, FL
02.2016 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Hostess Supervisor/ Cash Office
Schooner's
Panama City Beach, FL
07.2013 - 02.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supervised and scheduled up to 10 hostesses.
- Handled all bar and server cash outs.
- Ran gift shop
Education
GED -
London Central High School
High Wycombe, EnglandSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Dispensary Associate
Trulieve
05.2024 - Current
Activity Leader
Bay Base, Bay District Schools
01.2024 - 04.2024
Pre K Autism Para Professional
Bay District Schools
09.2018 - 01.2024
Front Desk Receptionist
Resort Quest
02.2016 - 08.2018
Hostess Supervisor/ Cash Office
Schooner's
07.2013 - 02.2016
GED -
London Central High School