Misti Crowl
Temperance
Summary
Seasoned Patient Access Supervisor with comprehensive background in healthcare administration and patient services. Strengths include streamlining operational processes, enhancing team performance, and ensuring high levels of patient satisfaction. Notable for implementing effective strategies to improve workflow efficiency and overall productivity. Previous work has consistently resulted in improved patient experiences and more efficient operations.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Supervisor
Ensemble Health Partners
Toledo
05.2025 - Current
- Supervised patient registration processes to ensure accurate data entry.
- Coordinated insurance verification for incoming patients efficiently.
- Trained staff on patient access procedures and compliance standards.
- Use of Workday for time keeping. Performance evaluation, trainings, and personal growth
Customer Service Supervisor
United States Postal Service, USPS
Warren
04.2023 - 01.2025
- Supervised daily operations of customer service team.
- Addressed customer inquiries and resolved complaints effectively.
- Trained new staff on company policies and procedures.
- Finance leadership including counting of deposits, collections, product sales and stock
Acting Customer Service Supervisor/City Carrier
United States Postal Service, USPS
Warren
09.2018 - 04.2023
- Supervised daily operations while maintaining my carrier route and delivery of my route when required
- Trained new staff on USPS policies, procedures, technique and customer service protocols.
- Managed customer inquiries through phone, email, and in-person interactions.
- Performing efficiency in number accuracy, while using safety protocols for door to door delivery and injury prevention
City Carrier
United States Postal Service, USPS
Warren
08.2015 - 09.2018
- Delivered mail and packages efficiently to residential and commercial addresses.
- Managed daily route planning to ensure timely deliveries across assigned areas.
- Collected and processed outgoing mail, ensuring accurate postage and handling
- Selected to be the hands on trainer for all new hires and those requiring additional training
Patient Registration Clerk
William Beaumont Hospital
Royal Oak
06.2006 - 08.2015
- Collected patient information and verified insurance eligibility for efficient registration.
- Processed patient admissions and scheduled appointments using electronic health record systems.
- Assisted patients with forms and provided information about services offered.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ 09.2010 - 04.2012
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Staff training
- Customer Service
- Time keeping
- Team Building
- HIPPA proficient
- Safety Compliance
- Union Compliance and understanding
Timeline
Patient Access Supervisor
Ensemble Health Partners
05.2025 - Current
Customer Service Supervisor
United States Postal Service, USPS
04.2023 - 01.2025
Acting Customer Service Supervisor/City Carrier
United States Postal Service, USPS
09.2018 - 04.2023
City Carrier
United States Postal Service, USPS
08.2015 - 09.2018
Associate of Arts - Business Administration
University of Phoenix
09.2010 - 04.2012
Patient Registration Clerk
William Beaumont Hospital
06.2006 - 08.2015