Misti Estrada
Pine Bluff,AR
Summary
Dynamic Key Holder with expertise in customer service, cash handling, and inventory management. Proven ability to enhance shopping experiences and implement effective loss prevention strategies.
Overview
19
19
years of professional experience
Work History
Key Holder
Dollar General
Rison, Arkansas
05.2025 - 09.2025
- Managed store operations during shifts, ensuring smooth daily functions.
- Assisted customers with inquiries and resolved issues effectively.
- Organized merchandise displays to enhance product visibility and appeal.
- Conducted cash register transactions, maintaining accuracy and efficiency.
- Trained new employees on store policies and customer service standards.
- Monitored inventory levels, alerting management of restock needs promptly.
- Implemented loss prevention strategies to safeguard store assets.
- Collaborated with team members to achieve a positive shopping experience for customers.
Counselor
Maximus
McLean, Virginia
08.2023 - 09.2025
- Conducted assessments to identify client strengths and areas for improvement.
- Maintained accurate and confidential client records in compliance with regulations.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Created an environment that was safe, supportive, and conducive to learning for all students.
Paraprofessional
Woodlawn
Rison, Arkansas
08.2023 - 08.2024
- Supported teachers in classroom management and student engagement activities.
- Assisted students with individualized learning plans and academic support.
- Collaborated with special education staff to implement tailored teaching strategies.
- Supervised students during lunch, recess, and transitions between classes.
- Maintained a safe and organized classroom environment for effective learning.
- Communicated regularly with parents regarding student progress and needs.
Administrative Assistant
Pine Bluff Transit
Pine Bluff, AR
04.2015 - 11.2019
- Coordinated schedules for transit routes and staff to ensure timely operations.
- Maintained filing systems and organized documents for easy retrieval and access.
- Supported the training of new administrative staff on policies and procedures.
- Processed invoices and managed purchase orders for office supplies and services.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
Assistant Manager
Journey's
Pine Bluff, Arkansas
03.2010 - 04.2014
- Coordinated inventory management and restocking procedures for merchandise.
- Developed engaging visual displays to enhance product presentation.
- Supervised daily operations to maintain store efficiency and organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
Hibbetts Sports
Pine Bluff, Arkansas
08.2006 - 03.2010
- Assisted in training staff on customer service best practices.
- Coordinated inventory management and restocking procedures for merchandise.
- Developed engaging visual displays to enhance product presentation.
- Supervised daily operations to maintain store efficiency and organization.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Monitored sales trends and provided feedback to improve team performance.
- Facilitated team meetings to communicate goals and share updates effectively.
Education
Associate of Arts - Criminal Justice
Southeast Arkansas College
Pine Bluff, AR05-2019
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Loss prevention
- Team collaboration
Timeline
Key Holder
Dollar General
05.2025 - 09.2025
Counselor
Maximus
08.2023 - 09.2025
Paraprofessional
Woodlawn
08.2023 - 08.2024
Administrative Assistant
Pine Bluff Transit
04.2015 - 11.2019
Assistant Manager
Journey's
03.2010 - 04.2014
Assistant Manager
Hibbetts Sports
08.2006 - 03.2010
Associate of Arts - Criminal Justice
Southeast Arkansas College