Misti Galloway

Work History

Shift Manager

The Station LLC

North Liberty, IA

07.2021 - 10.2023

Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Resolved conflicts between staff members in a professional manner.

Cook

Quinton's Bar & Grill

Coralville, IA

12.2019 - 08.2020

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Coordinated with wait staff to ensure timely delivery of meals to customers.

Sandwich Artist

Jimmy John's

Iowa City, IA

07.2019 - 11.2019

Greeted customers and provided product knowledge.
Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Operated cash registers to process payments from customers.
Maintained cleanliness of work area throughout shift.
Checked expiration dates on products to ensure freshness of items served to customers.
Trimmed meats and cheeses for sandwiches as needed.
Replenished condiments and other supplies at front counter areas.

Store Clerk

Smokin' Joe's Outlet

Coralville, IA

05.2017 - 06.2019

Processed customer payments accurately and efficiently.
Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
Organized store shelves according to product type and size.
Assisted in training new staff members on proper cash handling procedures and use of POS system.
Stocked shelves with incoming shipments of products from vendors or suppliers.

General Manager

SUBWAY®Restaurants

Coralville, IA

10.2013 - 04.2017

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Assistant Manager

The Depot Express

Coralville, IA

11.2014 - 05.2016

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.

Customer Service Associate

Tobacco Outlet

Coralville, IA

06.2011 - 09.2013

Greeted customers upon arrival and assisted them with their inquiries.
Processed payments using cash registers and credit card machines.
Organized merchandise in the store to ensure items were easy to locate.
Stocked shelves, displays, and coolers with products.
Provided excellent customer service by listening to customer needs and responding accordingly.
Verified age for alcohol purchases according to state regulations.

Cashier

Casey's

Tiffin, IA

01.2009 - 04.2011

Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Lead Teacher

HACAP

Hiawatha, IA

07.1991 - 05.2005

Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
Developed and implemented strategies to improve student learning outcomes.
Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
Assisted in resolving conflicts between students, families, and staff members.
Conducted individualized academic interventions for struggling students as needed.
Attended district meetings related to curriculum changes or initiatives.
Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
Created detailed reports summarizing student performance data on standardized tests.
Organized field trips or extra-curricular activities for students under their supervision.
Ensured compliance with state standards by incorporating them into lesson plans.
Involved parents in student learning to increase family interaction and student support.
Arranged classrooms to facilitate optimal education for student groups.
Created various strategies to engage students and deliver enriching educational opportunities.

Property Manager

Meadowbrook Estates

Iowa City, IA

02.1989 - 04.1991

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Managed all maintenance requests from tenants in a timely manner.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Data Entry Operator

Tektronix

Beaverton, OR

06.1988 - 10.1988

Assisted with research projects by gathering, analyzing, and summarizing data.
Managed workflow processes related to document management tasks efficiently.
Inputted customer data into computer database accurately and quickly.
Reviewed source documents for completeness prior to entering them into the database.
Resolved discrepancies between source documents and computer database records.
Conducted quality assurance checks on all entries to ensure accuracy of data entry.

Shipping Clerk

Millard Refrigerated Services

Iowa City, IA

05.1987 - 06.1988

Verified shipping documents for accuracy.
Received and distributed incoming packages to designated departments or personnel.
Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
Maintained inventory control system to ensure accurate tracking of all shipped items.
Coordinated with customers on delivery dates and times in order to meet customer requirements.
Organized storage areas to maximize movement and minimize labor.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Secretary/Receptionist

Iowa City Board of Realitors

Iowa City, IA

01.1987 - 05.1987

Provided administrative support to the office manager and other staff members.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.

Data Entry Auditor

National Computer Systems, NCS

Iowa City, IA

06.1986 - 01.1987

Provided support on special projects related to data entry auditing when necessary.
Tracked changes in customer accounts over time and reported any irregularities found.
Created reports from existing databases or systems as requested.
Entered large volumes of information into appropriate computer software programs quickly and accurately.

Sales Associate

Musicland

Iowa City, IA

09.1982 - 12.1985

Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Demonstrated product features and benefits for customers' needs.
Upsold additional items based on customer interests and needs.
Restocked shelves as needed to ensure sufficient inventory levels.

Certified Dietary Aide

Lone Tree Care Center

Lone Tree , IA

10.1981 - 11.1982

Delivered meals to residents and patients in their rooms when requested.
Prepared and served meals according to dietary guidelines.
Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Observed special diets prescribed by physicians or nutritionists.
Set up trays for patients upon request.
Set up trays and food service carts to deliver food to residents.

Agricultural Field Worker

DeKalb Farm

Nichols, IA

05.1980 - 08.1981

Monitored crops to identify pests, diseases and nutrient deficiencies.
Weeded out unwanted plants from cultivated areas.
Followed all applicable health and safety regulations while performing duties.
Harvested crops according to established standards and procedures.
Worked cooperatively with colleagues in a team environment.

Summary

Overview

Work History

Shift Manager

Cook

Sandwich Artist

Store Clerk

General Manager

Assistant Manager

Customer Service Associate

Cashier

Lead Teacher

Property Manager

Data Entry Operator

Shipping Clerk

Secretary/Receptionist

Data Entry Auditor

Sales Associate

Certified Dietary Aide

Agricultural Field Worker

Education

Associate of Arts - Early Childhood Education

High School Diploma -

Some College (No Degree) - Paralegal Studies

Some College (No Degree) - Medical Assistant

Some College (No Degree) -

Skills

Timeline

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