Misti Walenciak
Crestview,FL
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server
The Mill Steakhouse
06.2017 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new team members.
Server and Bartender
The Rock Wood Fired Pizza
03.2013 - 06.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server and Bartender
Buffalo Wild Wings
03.2011 - 03.2013
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
GED -
Spanaway Lake High School
Spanaway, WA06.2008
Skills
- Conflict Resolution
- Store Opening and Closing
- Customer Service
- Attention to detail
- Team leading
- Wine and Beer Recommendations
- Clear and Effective Communication
- Patron Rapport
- Anticipating Guest Needs
Timeline
Server
The Mill Steakhouse
06.2017 - 08.2023
Server and Bartender
The Rock Wood Fired Pizza
03.2013 - 06.2017
Server and Bartender
Buffalo Wild Wings
03.2011 - 03.2013
GED -
Spanaway Lake High School
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