Misti C. Grinder
Eatonton,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Manager
Robins Federal Insurance Agency
Warner Robins, GA
09.2010 - 03.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Account Sales Executive
Ricoh USA
Macon, GA
08.2008 - 09.2010
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Built day-to-day contacts for customers, managed MDA compliance and enhanced customer satisfaction.
- Utilized CRM tool for account management, opportunity tracking, task management and logging and maintained key customer data.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Database Administrator
CancerConsultants.com
Memphis, TN
05.2003 - 05.2007
- Developed and updated databases to handle customer data.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Developed scripts and processes for data integration and maintenance.
- Created and updated database designs and data models.
Customer Account Executive
Norfolk Southern
Atlanta, GA
09.2001 - 12.2002
- Evaluated customers' potential needs to make appropriate recommendations.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Trained clients on product features and updates to secure buy-in.
- Monitored and tracked campaigns to determine effectiveness and future changes.
Education
Bachelor of Science - Management
Georgia Institute of Technology
Atlanta, GA05.2001
Skills
- Microsoft Office
- Administrative and Office Support
- Database Management
- Typing Proficiency
- Customer Retention Strategies
- Account Management
- Managing Multiple Tasks
- Customer Service
- Independent Worker
- Excellent Communication Skills
- Data Entry
- Strong Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Office Manager
Robins Federal Insurance Agency
09.2010 - 03.2019
Account Sales Executive
Ricoh USA
08.2008 - 09.2010
Database Administrator
CancerConsultants.com
05.2003 - 05.2007
Customer Account Executive
Norfolk Southern
09.2001 - 12.2002
Bachelor of Science - Management
Georgia Institute of Technology