Mistie Osborne
Centerburg
Summary
Dynamic and results-oriented professional with extensive experience as a Hairstylist at Great Clips Salon and SportClips Haircuts, and a proven track record in leadership roles at Park National Bank and Thirty-One Gifts Warehouse. Excelled in client consultation and team leadership, significantly enhancing customer satisfaction and employee productivity. Driven by client satisfaction, looking to transition into new field. Developed strong communication and customer service skills in fast-paced salon environment. Excels in building client relationships and providing personalized service, aiming to leverage these strengths in new career path.
Overview
15
15
years of professional experience
Work History
Hairstylist
Great Clips Salon
04.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, and styling.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hairstylist
SportClips Haircuts
03.2022 - 04.2023
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Universal Banker/Senior Bank Teller
Park National Bank
03.2015 - 11.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Leader
Thirty-One Gifts Warehouse
10.2009 - 11.2010
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on monograming and printing and assigned duties.
- Oversaw day-to-day activities of 5-10 employees in warehouse establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Centerburg High School
Centerburg, OH06-2003
Certificate of Technical Studies - Cosmetology
Knox County Career Center
Mount Vernon, OH05-2003
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Team leadership
- Conflict resolution skills
- Safety compliance
- Training and development
Timeline
Hairstylist
Great Clips Salon
04.2023 - Current
Hairstylist
SportClips Haircuts
03.2022 - 04.2023
Universal Banker/Senior Bank Teller
Park National Bank
03.2015 - 11.2021
Leader
Thirty-One Gifts Warehouse
10.2009 - 11.2010
High School Diploma -
Centerburg High School
Certificate of Technical Studies - Cosmetology
Knox County Career Center
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