Misty Blount
Mattydale
Summary
10 years in the auto industry and a proven track record in optimizing CRM software and enhancing client relationships. Skilled in performance tracking and goal-oriented strategies, I successfully streamlined operations, reducing response times and boosting appointment confirmations. Known for excellent communication and reliability, I foster collaborative team environments that drive exceptional customer satisfaction.
Overview
12
12
years of professional experience
Work History
BDC Representative
Matthew’s Nissan
12.2022 - Current
- Provides exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimizes CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborates with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtures existing client relationships through regular check-ins via phone or email correspondence.
BDC Manager
Davidson Ford
12.2018 - 03.2020
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
Assistant Manager
Sun Auto Group
08.2013 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Onondaga Community College
Syracuse, NYLiverpool High School
Liverpool, NY12-2004
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
BDC Representative
Matthew’s Nissan
12.2022 - Current
BDC Manager
Davidson Ford
12.2018 - 03.2020
Assistant Manager
Sun Auto Group
08.2013 - 12.2018
Onondaga Community College
Liverpool High School
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