MISTY CALDWELL
Lancaster,PA
Summary
Proactive Lead Scheduler with a background in education and team leadership. Expertise in managing complex scheduling needs, enhancing resource allocation, and ensuring seamless communication with families and staff to support high-quality patient care.
Overview
23
23
years of professional experience
Work History
Lead Scheduler
Schreiber center for Pediatric Development
Lancaster, PA
03.2014 - Current
- Managed appointment calendars for therapists and specialists, enhancing overall scheduling effectiveness.
- Coordinated therapy session and assessment schedules for pediatric clients to ensure timely access to care.
- Monitored appointment adherence and addressed issues through proactive follow-ups, improving client satisfaction.
- Communicated with families regarding changes in schedules and therapist availability.
- Collaborated with clinical staff to optimize resource allocation for patient care.
Lead Teacher
Learning Ladder
Lititz, Pennsylvania
02.2007 - 03.2014
- Developed engaging lesson plans aligned with curriculum standards.
- Evaluated student performance through assessments and provided feedback.
- Maintained a positive classroom environment that promotes inclusivity and respect.
- Mentored and trained new teachers in classroom management techniques.
- Facilitated parent-teacher conferences to discuss student progress and concerns.
Team Leader
Summit Quest
Ephrata, Pennsylvania
04.2003 - 03.2007
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Mentored junior team members on effective communication and problem-solving strategies.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Participated in the development of crisis response plans for various scenarios.
- Actively participated in continuing education programs related to crisis response nursing topics.
Education
Associate of Arts - Human Services
HACC
Lancaster, PA08-2001
Skills
- Scheduling management
- Appointment management
- Schedule optimization
- Resource allocation
- Process optimization
- Client relations
- Problem solving
- Effective communication
Timeline
Lead Scheduler
Schreiber center for Pediatric Development
03.2014 - Current
Lead Teacher
Learning Ladder
02.2007 - 03.2014
Team Leader
Summit Quest
04.2003 - 03.2007
Associate of Arts - Human Services
HACC