Misty Flanagan
Laneville,TX
Summary
Dedicated and detail-oriented professional with a strong background in title work, escrow, and administrative support. Known for being a people person with excellent interpersonal skills and a commitment to going the extra mile for clients and colleagues. Responsible, thorough, and skilled in utilizing software such as RamQuest, AIM+, and SoftPro. Have held a Texas Notary license and an Escrow Officer License with the Texas Department of Insurance and can again with no issues. I have a passion for delivering exceptional service and exceeding expectations.
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Southern Roots Landscaping
10.2023 - Current
- - Manage a thriving landscaping business serving commercial and residential clients
- - Delivered exceptional customer service while providing maintenance, flagstone patios, walkways, and handyman services
- - Developed lasting relationships with clients through reliability and quality results
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Office Manager
Spencer Landscaping Company
11.2016 - 09.2023
- - Managed a well established landscaping and hardscaping business serving commercial and residential clients, scheduled jobs, and scheduled potential job bids
- - Accounts Payable and Accounts Receivable, made daily deposits into more than 1 account
- - I managed retail sales operations and proactively sought out new customers to expand the client base
- - Data Entry and maintained weekly payroll
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Escrow Officer
U.S. Title Company
09.2013 - 05.2017
- - Conducted precise title searches and prepared escrow instructions while ensuring compliance with legal standards
- - Managed real estate transactions from start to finish, collaborating with lenders, realtors, and clients
- - Worked with attorneys and underwriters to clear up any curative matters prior to closing
- - Processing Lender packages, prepare operating reports, send/receive bank wires, paid invoices associated with vendors
- - Provided comprehensive administrative support, including data entry, scheduling and document management
- - Excelled in managing deadlines and delivering results in fast-paced environments
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Officer
Arnold Abstract Company
08.2005 - 07.2012
- - Conducted precise title searches and prepared escrow instructions while ensuring compliance with legal standards
- - Managed real estate transactions from start to finish, collaborating with lenders, realtors, and clients
- - Worked with attorneys and underwriters to clear up any curative matters prior to closing
- - Processing Lender packages, prepare operating reports, send/receive bank wires, paid invoices associated with vendors
- - Provided comprehensive administrative support, including data entry, scheduling and document management
- - Excelled in managing deadlines and delivering results in fast-paced environments
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Education
GED -
West Rusk Highschool
New London, TX03.2005
Skills
- Clerical and Administrative Support
- Advanced Typing Speed (60-70 WPM)
- Software Proficiency: RamQuest
- Software Proficiency: AIM
- Software Proficiency: SoftPro
- Notary Services (Texas Licensed)
- Courthouse Research and Documentation
- Strong Interpersonal and Communication Skills
- Client and Vendor Relationship Management
- Data entry
- Customer relations
- Organizational skills
- Customer service
Accomplishments
- Awarded Extra Mile Award by Celia Flowers, Owner of Arnold Abstract Company
- Relevant Coursework: Texas Land & Title School of Texas Completed 3/7/2008
- Fidelity National Title Group-Texas Rates, Rules and Form Changes 2014 Completed 1/9/2014
- Fidelity National Title Group-Ethics Title Industry Completed 4/15/2014
- Fidelity National Title Group-Combined Disclosures Completed 4/22/2014
- Fidelity National Title Group-Involuntary & Voluntary Liens Completed 5/20/2014
- Fidelity National Title Group-Construction Transactions Completed 5/20/2014
- Fidelity National Title Group- Texas Homestead Laws Completed 1/27/2015
- Fidelity National Title Group- Practical Ethics Completed 5/9/2016
- Fidelity National Title Group- Texas Curative Requirements Completed 5/10/2016
- Fidelity National Title Group- Easements & Title Insurance Completed 5/11/2016
Certification
- Certificates of Qualifications - Completed Texas Land Title School of Texas
- Various Title Insurance Classes and Seminars
- Held Licensed Texas Notary
- Held Escrow Officer License with Texas Dept of Insurance
Additional Information
A dedicated people person with a proven track record of building strong relationships., Committed to going the extra mile and delivering thorough, high-quality results., Extensive experience with courthouse title work and administrative support., A team player that is driven to succeed and looking to pursue a career where I can utilize my skills, training and knowledge efficiently. I am a fast learner and have a vast willingness to learn…. Knowledge is Power
Awarded Extra Mile Award by Celia Flowers, Owner of Arnold Abstract Company Relevant Coursework: Tex
Recipient of the Extra Mile Award for exceptional client service, recognized for going above and beyond to assist clients and ensure their needs were met.
Timeline
Office Manager
Southern Roots Landscaping
10.2023 - Current
Office Manager
Spencer Landscaping Company
11.2016 - 09.2023
Escrow Officer
U.S. Title Company
09.2013 - 05.2017
Escrow Officer
Arnold Abstract Company
08.2005 - 07.2012
GED -
West Rusk Highschool
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