Misty Fortier

• Supervised daily store operations to ensure efficient workflow and compliance with company policies.
• Trained and mentored new staff on customer service standards and product knowledge.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
• Resolved escalated customer complaints promptly and professionally, demonstrating empathy while adhering to company policies to maintain customer trust in the brand.
• Fostered open communication within the team by holding regular meetings, creating an environment where employees felt comfortable sharing ideas or concerns.

• Fostered a positive environment through respectful interactions with team members.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Helped students with homework, reading, and staying busy.
• Got students to bus or pickup line.

• Relevant Coursework: Trade School
• Earned my nurse assistant certification junior year of high school.
• worked with special needs children and adults often during this program.

Finished my first year of college taking education classes. Did some student teaching work.