Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misty Johnson

Athens,AL

Summary

Motivated business professional bringing 24 years of customer service experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Highly effective and comfortable working with people at all levels in organization.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner

Madison Bowling Center
09.2021 - 12.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Promoted business via social media to generate leads and maximize brand identity.

Manager

Madison Bowling Center
06.2016 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Accounts Payable Specialist

Second Harvest Food Bank Middle Tennessee
04.2014 - 05.2016
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using Accounting Software.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Logistics Manager/Office Manager

Morgan Van Lines
08.2009 - 12.2013
  • Directed shipping and receiving of wide range of products daily.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated dispatching of four drivers to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Developed and implemented web-based tracking systems for improved monitoring.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored logistics performance and identified improvement opportunities.

Assistant Manager

Kroger
08.2006 - 07.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed strategy to increase sales and drive profits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Sales Associate

Madison Bowling Center
01.1999 - 07.2006
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Completed weekly payroll for company personnel.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

BBA - Business Administration

Athens State University
Athens, AL
05.2005

Skills

  • Microsoft Office
  • Business Administration
  • Business Management Principles
  • Staff Training
  • Customer Relations
  • Verbal and Written Communication
  • Microsoft Outlook
  • Microsoft Windows
  • Accounting Techniques
  • Financial Statements
  • Hiring and Staffing
  • Staff Management
  • Intuit QuickBooks

Certification

  • BLS Training - 2023

Timeline

Owner

Madison Bowling Center
09.2021 - 12.2022

Manager

Madison Bowling Center
06.2016 - 08.2021

Accounts Payable Specialist

Second Harvest Food Bank Middle Tennessee
04.2014 - 05.2016

Logistics Manager/Office Manager

Morgan Van Lines
08.2009 - 12.2013

Assistant Manager

Kroger
08.2006 - 07.2009

Sales Associate

Madison Bowling Center
01.1999 - 07.2006

BBA - Business Administration

Athens State University
Misty Johnson