Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Learning Ambassador
Amazon
Oklahoma City
10 2023 - Current
Train New Hires
Load and Unload Trucks
Track Customer Promised Time Orders
Scan Freight
Problem Solve Trained
Help to improve DPMO
Troubleshoot Problems
Ensure packages meet Quality Requirements
Assistant Store Manager
Carters Inc, Oshkosh Bgosh
Oklahoma City
09 2019 - 03 2021
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Aeropostale
Oklahoma City
08 2017 - 08 2019
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
