Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Lasater

Lawton,OK

Summary

Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Analytical and resourceful Financial Specialist with expertise in helping clients identify and achieve financial goals. Supports financial management of customer work requests and reviews reports for accuracy. Leverages budget tools to collect financial data, manage funds, calculate profitability and track required metrics to perform accurate forecasting and modeling.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

27
27
years of professional experience

Work History

ER Financial Specialist and Patient Access

Comanche County Memorial Hospital
Lawton, OK
11.2021 - Current
  • Applied HIPAA privacy and security regulations while handling patient information
  • Verified demographics and insurance information to register patients in computer system
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
  • Organized and maintained records by updating and obtaining both personal and financial information from patients
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Communicated financial obligations to patients and collected fees at time of service
  • Explained various admission forms and policies, acquiring signatures for consent
  • Assembled registration paperwork and placed identification bands on patient
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Processed patient responsibility estimate determined by insurance at pre-registration
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates
  • Verified patients' insurance and payment methods during admissions or check-in processes
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
  • Collaborated with clinical and administrative staff to meet patient needs
  • Obtained informed consent and payment documentation from patients and filed in system
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
  • Received patient inquiries or complaints and directed to appropriate medical staff members
  • Compiled information from patients and caregivers or family members to identify care concerns
  • Stayed current on community-based resources and services useful to patients
  • Reviewed financial statements to identify and resolve discrepancies.
  • Developed and maintained financial databases, spreadsheets, and models for forecasting purposes.
  • Monitored compliance with corporate policies and procedures regarding financial reporting.
  • Performed detailed analyses of financial performance metrics such as cash flow, profitability ratios, operating costs.
  • Developed and implemented processes to increase accuracy and efficiency of analysis.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
  • Recommended strategies to clients to help achieve financial goals.

Stay at Home Mom

10.1997 - 11.2021

Education

High School Diploma -

Gateway Christian School
Memphis, TN
05.1997

Skills

  • Insurance company knowledgeable
  • Regulatory compliance
  • Bookkeeping support
  • Recording histories
  • Patient interviewing skills
  • Appointment confirmation
  • Medical filing
  • Financial Services

Timeline

ER Financial Specialist and Patient Access

Comanche County Memorial Hospital
11.2021 - Current

Stay at Home Mom

10.1997 - 11.2021

High School Diploma -

Gateway Christian School
Misty Lasater