Antoinette Nunn
Temple Terrace,FL
Summary
Outgoing Patient Access Specialist with 8 years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner types over 60 wpm and work with various field related software such as Epic and Availity. Specialties include scheduling for multiple different departments and providing great customer services to any one who calls in and Medical terminology.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Usftgp
Tampa, FL
01.2023 - Current
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Scheduling for different departments ex:( primary care , obgyn , physical therapy)
- Use systems like ( Epic , iobserver , availity , onesource )
Customer Service Representative
Anthem
Tampa, FL
01.2021 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisting members and providers regarding claims for insurance
- Verified CPT codes and Npi numbers
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Patient Care Specialist
Tampa Family Health Centers
Tampa, FL
01.2020 - 12.2022
- Assisted patients with completing registration forms and insurance paperwork.
- Provided education to patients about their medications, side effects, and follow-up care instructions.
- Collaborated with physicians and other healthcare professionals regarding patient care plans.
- Maintained accurate patient records in the Electronic Health Records system.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- assisting with calls and also scheduling for 16 different locations and different departments ( Family medicine, Internal medicine, pediatrics, podiatry)
- Explained upcoming treatment preparation, instructions and other important information to patients.
Outbound Call Center Representative
Health Net
Tampa, FL
04.2018 - 07.2020
- Conducted outbound calls to different doctors offices to get veterans schedule for appointments
- Calling the veterans hospital and doctors office to get patient schedule for an appointments
- Assist 80 tasks a day to find providers that was within the patient area
- Reviewed and verified patient information to ensure accuracy of insurance authorizations.
- Provided customer service support to patients regarding their authorization inquiries.
- Assisted with appeals process related to denied or expired authorizations.
Education
High School Diploma -
Jefferson High School
Tampa06-2015
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Specialist Referrals
- EMR
- Insurance information collection
- Eligibility Determination
- HIPAA Compliance
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Co-payment collection
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Insurance company knowledgeable
- EMR Updating
- Active Listening
Timeline
Patient Access Specialist
Usftgp
01.2023 - Current
Customer Service Representative
Anthem
01.2021 - 01.2023
Patient Care Specialist
Tampa Family Health Centers
01.2020 - 12.2022
Outbound Call Center Representative
Health Net
04.2018 - 07.2020
High School Diploma -
Jefferson High School
Some College (No Degree) -
Hillsborough Community College