Misty Manson
Greenwood,IN
Summary
Dynamic General Manager with over 15 years in hospitality, recognized for operational efficiency and team leadership. Successfully coached staff to enhance guest satisfaction and optimize financial performance across multiple locations.
Overview
25
25
years of professional experience
Work History
General Manager
On The Border
Greenwood, IN
08.2006 - 05.2026
- Advanced from server to general manager by demonstrating leadership and operational excellence
- Recognized as the top performer in forecast accuracy company wide
- Coached staff in hospitality and guest retention, achieving top 3 ranking out of ~160 locations in KPIs.
- Managed financial aspects including food cost, cost of sales, labor, and productivity
- Facilitated smooth restaurant operations during organizational and leadership transitions.
- Adapted quickly to evolving leadership priorities while ensuring consistent guest satisfaction and team performance
- Practiced and coached safe food service, ensuring compliance with food safety standards and minimizing incidents.
- Earned certification as a ServSafe Proctor, authorized to administer ServSafe food safety examinations
Private Nanny
Agresta
Indianapolis, Indiana
03.2004 - 10.2009
- Ensured health and well-being of 4 children by managing daily routines, transportation, and activities
- Maintained household efficiency by handling dishes, laundry, organization, and cleaning
- Supported family needs by preparing meals and facilitating a structured, nurturing environment
Customer Service Representative
JCPenney
Greenwood, IN
11.2001 - 07.2006
- Processed guest transactions accurately by applying coupons, discounts, and managing payments and returns
- Maintained a balanced cash drawer at the end of each shift, ensuring financial accuracy
- Organized and folded products throughout shifts to maintain store presentation standards
- Executed floor resets per planograms and managed sale signage to optimize customer experience
Server
Four Seasons
Greenwood, IN
03.2004 - 03.2005
- Delivered exceptional guest service by greeting, seating, and attending to guests in a welcoming manner
- Guided guests in selecting menu items, ensuring timely and accurate order delivery for enhanced dining experience
- Stocked and organized work areas, facilitating efficient service and enhancing guest satisfaction
- Maintained cleanliness and sanitation standards, contributing to a safe and pleasant dining environment
Education
High School Diploma -
Greenwood Christian Academy
Greenwood, IN05-2003
Some College (No Degree) - Education
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Hospitality management
- Problem solving management
- Vendor management
- Financial analysis and reporting
- Profit and loss analysis
- Operational efficiency
- Forecast accuracy
- Customer retention strategies
- Customer engagement
- Team leadership
- Talent development
- Performance evaluation
- Team leadership
- Time management techniques
- Interpersonal skills
- Communication skills
- Performance evaluation
Timeline
General Manager
On The Border
08.2006 - 05.2026
Private Nanny
Agresta
03.2004 - 10.2009
Server
Four Seasons
03.2004 - 03.2005
Customer Service Representative
JCPenney
11.2001 - 07.2006
High School Diploma -
Greenwood Christian Academy
Some College (No Degree) - Education
Indiana University, Purdue University Indianapolis