Misty Mckay
MILWAUKEE,WI
Summary
Detail-oriented Retail Professional experienced in high-volume cashier and front-end operations. Expertise in POS transactions, cash handling, and customer service. Focused on resolving customer concerns, identifying sales opportunities, and providing team support through training. Dedicated to ensuring accurate transactions and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
Macy's
Milwaukee, WI
10.2023 - 07.2026
- Processed 75–100 customer transactions per shift, ensuring accuracy in handling cash, credit, debit, gift cards, returns, and exchanges.
- Streamlined checkout by processing transactions swiftly and effectively resolving payment issues.
- Enhanced customer satisfaction through friendly service and prompt resolution of inquiries and concerns.
- Processed 75–100 customer transactions per shift, accurately handling cash, credit, debit, gift cards, returns, and exchanges.
Cashier
Williams Sonoma Inc
Wauwatosa, WI
09.2021 - 10.2023
- Processed 75–100 transactions per shift while accurately handling purchases, returns, exchanges, price adjustments, and POS transactions.
- Fostered a welcoming cash-wrap experience through active engagement with customers, personalized service, and tailored merchandise recommendations.
- Maintained pricing accuracy by verifying SKUs, applying promotions and authorized price overrides, and effectively communicating product details and timelines.
- Addressed customer needs by leveraging resources, providing product and event information, and ensuring an organized, well-stocked cash-wrap area.
Cashier
Home Depot
Wauwatosa, WI
08.2020 - 09.2021
- Processed 75–100 customer transactions per shift, providing fast, friendly, accurate, and safe service across checkout, returns, and self-checkout.
- Monitored self-checkout, assisted with price checks, resolved transaction issues, and supported smooth customer flow to maintain efficient front-end operations.
- Followed cash-handling, checkout, return, and loss-prevention policies, identifying and addressing transaction discrepancies to reduce shrink.
- Assisted with training front-end associates, answering questions, coaching on procedures, and serving as first-level resource for customer issues and escalations.
Education
High School Diploma -
Marshall High School
Milwaukee, WISkills
- Customer Service
- POS & Register Operations
- Cash Handling & Accuracy
- Checkout Transactions
- Returns & Exchanges
- Price Verification
- Payment Processing
- Self-Checkout Support
- Customer Issue Resolution
- Loss Prevention & Policy Compliance
Timeline
Cashier
Macy's
10.2023 - 07.2026
Cashier
Williams Sonoma Inc
09.2021 - 10.2023
Cashier
Home Depot
08.2020 - 09.2021
High School Diploma -
Marshall High School