Misty McKean
Toms River,NJ
Summary
Dynamic retail professional with expertise in store operations and team leadership. Proven track record in driving sales growth and optimizing inventory control. Skilled in financial oversight and fostering a customer-centric environment, resulting in enhanced satisfaction and loyalty. Adept at training staff to achieve high performance and operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
QuickChek
Point Pleasant, New Jersey
11.2025 - 02.2026
- Supported daily operations and staff management in convenience retail environment to ensure smooth workflow.
- Supervised team and delivered ongoing training to boost customer satisfaction.
- Resolved customer inquiries and complaints promptly to improve satisfaction.
- Coordinated promotional displays to drive customer engagement and increase sales.
- Implemented inventory control measures to maintain stock levels effectively.
- Ensured compliance with health and safety regulations for food handling.
- Monitored cash handling procedures for accuracy and security during shifts.
- Oversaw daily cash handling procedures, reconciling discrepancies.
Front Desk Supervisor
The Residence Inn by Marriott
Oakhurst, New Jersey
05.2025 - 12.2025
- Managed front desk operations and ensured exceptional guest service.
- Trained and supervised front desk staff on hotel procedures, ensuring consistent service quality.
- Coordinated check-in and check-out processes for guests efficiently.
- Monitored front desk staff, reinforcing customer service standards to elevate guest experiences.
- Resolved guest complaints and inquiries with professionalism and care.
- Implemented hotel policies, fostering a safe and welcoming environment for guests.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
Store Manager
Mirabito
Binghamton, NY
08.2016 - 11.2024
- Oversaw daily activities to enhance customer experience and drive sales
- Implemented strategies that consistently drove sales growth and achieved revenue targets
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 6 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory
- Implemented cost-saving measures that reduced operational expenses
- Managed store budgets, tracked expenses, and implemented cost-saving measures to enhance profitability
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Established relationships with local community organizations through sponsorships and partnerships, increasing brand visibility
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Mentored team members to develop their skills and advance within the company resulting in an increase in internal promotions.
Store Associate
Xtra Mart Convenience Stores
Lords Valley, PA
09.2015 - 08.2016
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Managed inventory processes by receiving shipments, restocking shelves, and performing regular stock checks to ensure product availability
- Collaborated with team members to achieve daily sales goals through effective product knowledge and suggestive selling techniques
- Proactively assisted customers throughout the store, offering product recommendations and answering questions
- Cultivated relationships with repeat customers through personalized interactions, fostering loyalty and enhancing customer retention
- Consistently achieved monthly sales targets by utilizing effective communication skills
- Demonstrated strong teamwork skills by collaborating with colleagues during busy periods to ensure smooth store operations
- Assisted in setting up promotional displays or signage to attract customers' attention to new products or special offers
- Enhanced visual merchandising by arranging displays to effectively highlight featured products and promotions, attracting customer attention
- Trained new hires on store procedures, product knowledge, and customer service standards
- Contributed ideas for improving store operations, such as streamlining checkout processes or optimizing merchandise placement
- Provided feedback and suggestions for improving customer experience based on observations and interactions with customers
Assistant Manager
LUKOIL
Montague, NJ
07.2008 - 07.2013
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Collaborated with manager to create strategies that achieved sales targets and enhanced customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Conducted regular inventory checks to ensure accurate stock levels and reduce losses from shrinkage
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Cultivated relationships with vendors and suppliers, securing favorable terms for procurement of goods
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions.
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Service Advisor/Warranty Administrator
Phil's Ford
Port Jervis, NY
02.2007 - 07.2008
- Provided exceptional customer service by promptly greeting customers, assessing their automotive needs, and recommending appropriate services
- Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers regarding repair timelines
- Resolved customer complaints or issues promptly and effectively, ensuring complete satisfaction with the resolution
- Handled high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments efficiently
- Managed customer inquiries via email, phone, and in-person interactions, providing accurate information and resolving issues promptly
- Negotiated favorable pricing from suppliers while ensuring adherence to quality standards
Waitress
YETTER'S DINER
Augusta, NJ
01.2002 - 01.2006
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Managed multiple tables during peak hours, ensuring attention to detail and personalized service for each guest
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Collaborated with kitchen staff on special dietary requests, ensuring accurate meal preparations and customer satisfaction
- Resolved guest complaints promptly and professionally, enhancing customer satisfaction and loyalty
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Advertising Sales Representative
EZ Ad Publication
Port Jervis, NY
01.2000 - 01.2002
- Achieved top performer status multiple times based on individual sales results
- Implemented strategies to overcome objections and handle customer concerns, resulting in increased conversion rates
- Built strong relationships with customers, addressing their needs and providing product information to drive sales
- Developed rapport with prospects through active listening, fostering trust and enhancing chances of successful conversions
- Utilized persuasive language techniques to effectively communicate product benefits and features
- Provided exceptional customer service by promptly resolving issues or escalating them to the appropriate department
- Managed a high volume of outbound calls per day while maintaining quality standards
- Consistently met or exceeded daily, weekly, and monthly call volume targets
- Demonstrated excellent time management skills by efficiently handling a large number of calls within designated timeframes
- Developed and maintained a comprehensive knowledge of products and services offered by the company
Education
GED -
Delaware Valley High School
Milford, PA11-1998
Skills
- Store operations
- Retail management expertise
- Staff recruitment
- Sales strategy
- Sales forecasting
- Product merchandising
- Inventory control
- Loss prevention
- Budget management
- Point of sale systems
- Employee scheduling
- Cash handling procedures
- Customer service
- Team leadership
- Leadership skills
Certification
Driver's License
Custom Section 1
- ServSafe Food Protection Manager Certification expires 01/29/2031
Timeline
Assistant Store Manager
QuickChek
11.2025 - 02.2026
Front Desk Supervisor
The Residence Inn by Marriott
05.2025 - 12.2025
Store Manager
Mirabito
08.2016 - 11.2024
Store Associate
Xtra Mart Convenience Stores
09.2015 - 08.2016
Assistant Manager
LUKOIL
07.2008 - 07.2013
Service Advisor/Warranty Administrator
Phil's Ford
02.2007 - 07.2008
Waitress
YETTER'S DINER
01.2002 - 01.2006
Advertising Sales Representative
EZ Ad Publication
01.2000 - 01.2002
GED -
Delaware Valley High School