Misty Morris
Las Vegas,NV
Summary
Versatile and detail-oriented individual with extensive customer service skills adept at resolving customer concerns, enhancing service quality and working with all departments to drive business success. Strong analytical skills and a problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
24
24
years of professional experience
Work History
Install Coordinator
Sting Alarm
11.2025 - Current
- Assist the various division managers with the installation schedules for burglar alarm, CCTV, access control and fire monitoring takeover to optimize technician deployment and enhance customer satisfaction.
- Provide detailed communication with customers whether initial scheduling, project updates, processes for permitting (fire), etc.
- Monitor the technicians' job clock ins and outs daily to ensure their job time and payroll clock times align. Notify each tech throughout the day if their onsite jobs times were not updated.
- Attend the weekly install review meeting and bi-weekly fire install meeting and provide updates.
Customer Service Manager / Accounting Assistant
Immaculate Restoration & Carpet Care
10.2021 - 06.2025
- Boosted productivity by establishing effective communication channels between departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Audited weekly payroll for approximately 25 employees.
- Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
Catering Manager
Boyd Gaming, Gold Coast Hotel & Casino
03.2002 - 07.2020
- Delivered client events from planning through execution while overseeing staffing, payroll and revenue performance.
- Laid off due to Covid as events/social gatherings were heavily regulated and slow to return to full capacity.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV 06-1997
Skills
- Customer service team leadership
- Strategic decision-making
- Microsoft outlook, word, and Excel
- QuickBooks online & desktop
- Payroll audit & commissions
- Office supply management & inventory control including uniform tracking
Timeline
Install Coordinator
Sting Alarm
11.2025 - Current
Customer Service Manager / Accounting Assistant
Immaculate Restoration & Carpet Care
10.2021 - 06.2025
Catering Manager
Boyd Gaming, Gold Coast Hotel & Casino
03.2002 - 07.2020
High School Diploma -
Bonanza High School