Misty Nelson
Katy
Summary
Dedicated and highly organized professional with over 19 years of experience in medical administration, patient care support, customer service, sales coordination, invoicing, and accounts receivable. Proven ability to manage multiple responsibilities in fast-paced environments while maintaining accuracy, professionalism, and exceptional customer service. Known for being dependable, detail-oriented, and a quick learner with a positive attitude and strong communication skills. Skilled at working independently or collaboratively within a team to support organizational goals and deliver outstanding results.
Overview
27
27
years of professional experience
Work History
Practice Manager of Operations
Sedona Dental
Richmond
01.2025 - Current
- Manage daily operations to ensure efficient clinic workflow.
- Coordinate staff schedules to optimize patient care and service delivery.
- Oversee inventory management for dental supplies and equipment.
- Evaluate operational metrics to define and implement KPIs that drive growth and support the long-term success of regional practices.
- Collaborate with clinical and cross-functional teams to enhance case acceptance while focusing on quality of care and maintaining scalable growth.
- Manage P&L, budget forecasting, and financial reporting across multiple practices, aligning financial strategies with broader organizational goals.
- Coach and develop regional team members, strengthening leadership capacity and operational performance to improve workflow efficiency and support practice growth.
- Work cross-functionally with marketing teams to align on growth strategies, utilizing patient insights and performance data to support patient acquisition, increase brand visibility, and enhance the patient experience.
- Stay ahead of industry trends and clinical technology advancements, implementing innovative systems and tools that streamline operations and elevate quality of care across regional practices.
Senior Dental Assistant
Smiles of Katy
Katy
01.2024 - 01.2025
- Assisted dentists during procedures by preparing instruments and materials.
- Managed patient records using electronic health record systems.
- Educated patients on oral hygiene practices and post-treatment care.
- Communicated effectively with patients to address concerns and ensure comfort.
- Assisted dentist with completing procedures.
- Assisted in the fabrication of temporary crowns and bridges, as well as other prosthetic appliances.
- Maintained patient records, including medical histories, treatment plans, and progress notes.
- Managed front desk duties such as scheduling appointments, confirming insurance coverage, collecting payments from patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on treatment procedures and post-procedure home care.
SALES AND SERVICE COORDINATOR
Steel Trading Corporation of America
12.2018 - 12.2023
- Quoted various customers based on their specific requirements
- Entering sales orders into database
- Releasing pipe for customers
- Request trucking, threading, saw cutting and other outside services quotes for material being shipped
- Ordered all office supplies for the company
- Screen calls if needed, direct calls accordingly, take messages and distribute where needed.
- Creating / checking invoice # through the database
- Compare yard shipping documents and / or pictures from the Field service team to master logs to make sure all matches
- Ensure all shipping documents meet release specifications that the salesman have set forth.
- Print correct MTR’s according to shipping paperwork.
- Relive inventory from the correct sequence in database that is recorded on the quote, release, and yard shipping documents
- Email all documents to customer
- Make deposit slips for any checks received
- Copy the checks and deposit slips for sales folders
- Enter checks in the database
- Enter wires I pulled from bank into database
- File wires in sales order folders
- Organize all STCOA customer invoices by invoice number
- Copy all invoices for Accountant
- Print sales orders to be attached to invoices for office records and the accountant
- Print current month logs and spreadsheet for the accountant
- Enter all invoices into the system
- Enter current month received customer checks in the system
- Enter current months wires in the system
- Identified areas of improvement in existing processes related to sales and customer service.
- Maintained accurate records of transactions and customer interactions.
Registered Dental Assistant
Dr. Brad Barker
01.2013 - 12.2018
- Trained in Cerec and iTero
- Managing case histories for each patient, preparing patients for examinations, taking blood pressure, and assisting the doctor during procedures.
- Calling in prescriptions to pharmacies, sterilizing medical instruments.
- Taking impressions, making, and seating provisional crowns.
- Invisalign and Clear Correct trained.
- Take intraoral and extra oral photos of patients when needed for procedures
- Take digital x-rays
Front Desk / Dr. Assistant
Dr. Amy Foster
09.2012 - 01.2013
- Answered multiple phone lines, scheduled appointments, and produced daily summaries.
- Obtained weight, blood pressure and case histories for each patient, prepared patients for examinations, took medical histories, assisted the doctor during examinations and administered electrocardiograms.
- Called in prescriptions to pharmacies, collected laboratory specimens, sterilized medical instruments, and administered injections.
- Submitted medical claim forms, updated patient files, scheduled medical tests, and arranged for hospital admissions.
- Managed billing, insurance, and bookkeeping for the medical facility.
Front Desk / Dr. Assistant
Dr. Ricky Paul
05.2010 - 04.2012
- Answered multiple phone lines, scheduled appointments, produced daily summaries, and closed out the books weekly.
- Obtained weight, blood pressure and case histories for each patient, prepared patients for examinations, took medical histories and assisted the doctor during examinations.
- Called in prescriptions to pharmacies, collected laboratory specimens and sterilized medical instruments.
- Submitted medical claim forms, updated patient files, scheduled medical tests, and arranged for hospital admissions.
- Managed billing, insurance, and bookkeeping for the medical facility.
Front Desk / Dr. Assistant
Dr. David Nelson
05.1999 - 05.2010
- Answered multiple line phones.
- Scheduled appointments.
- Greeted patients.
- Accepted co-pays.
- Administered preliminary testing on patients.
- Placed patients in the rooms and checked patients out.
- Filed insurance, produced daily summaries, and closed out the books weekly.
- Assisted the doctor with examinations.
Skills
- Clinical Operations
- Business Development
- Data Analysis/ KPI Tracking
- Quality Assurance
- Training & Development
- Regulatory Compliance
- Microsoft Azure/SAP/Power Bi
- Quick learner
- Reliable
- Positive attitude
- Goal oriented
- Multi-tasker
- Strong organizational skills
- Going the extra mile
- Setting an example
Timeline
Practice Manager of Operations
Sedona Dental
01.2025 - Current
Senior Dental Assistant
Smiles of Katy
01.2024 - 01.2025
SALES AND SERVICE COORDINATOR
Steel Trading Corporation of America
12.2018 - 12.2023
Registered Dental Assistant
Dr. Brad Barker
01.2013 - 12.2018
Front Desk / Dr. Assistant
Dr. Amy Foster
09.2012 - 01.2013
Front Desk / Dr. Assistant
Dr. Ricky Paul
05.2010 - 04.2012
Front Desk / Dr. Assistant
Dr. David Nelson
05.1999 - 05.2010