Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Misty O'Malley

Indian Trail,NC

Summary

Helping people has always been something I take pride in. I work hard where needed and never leave something half-finished. I enjoy working with others and helping individuals accomplish what they are looking to do. I am respectful, and I always treat others with the dignity and respect they deserve. I am a fast learner and pick up on information quickly, which can significantly benefit both the company and the individual needing assistance. Coming from a place where communication was present has made me want to strive to help and understand other people. I chose to study the minds of individuals in order to understand and assist them in the ways that some people struggle with most. During my studies within psychology, I have gained great patience and understanding of the work that comes with helping individuals in a way that benefits both parties.

Overview

3
3
years of professional experience

Work History

Mobile Expert

T-Mobile
07.2023 - 08.2023

The key responsibilities of a mobile expert are comprised of various skills needed to accomplish what the job entails.

  • A mobile expert is required to provide exceptional customer service by assisting customers with their inquiries, concerns, and requests related to T-Mobile
  • A mobile expert must be able to demonstrate in-depth knowledge of T-Mobile’s product offerings, plans, and smartphones
  • Furthermore, troubleshooting and resolving issues regarding device-setup, network connectivity, and billing inquiries are more key responsibilities of being a mobile expert for T-Mobile.

Team Member

Pizza Hut
09.2020 - 10.2021
  • The key responsibilities of a team member for Pizza Hut are to maintain a clean and professional work environment, work the cash register, provide a friendly and respectful welcome to customers, clean the store, and work with others to get the job done
  • Accomplishments at Pizza Hut have regarded cleanliness and organizational skills
  • Maintained the store while others were providing service
  • Took pride in a clean environment and was informed that customers appreciate the cleanliness of the establishment.

Education

Master’s in Psychology - Psychology

University of North Carolina Charlotte
Charlotte, NC
08.2025

Associate of Arts - Psychology

Stanly Community College
Oakboro, NC
01.2022

Skills

  • Retail Merchandising
  • Mobile Analytics Implementation
  • Product Knowledge
  • Customer Assistance
  • Cash Handling
  • Cash Register Operation
  • Store Organization
  • Reliable and Responsible
  • Honest and Dependable
  • POS Software
  • Excellent Written and Verbal Communication
  • Sales Floor Organization
  • Exceeding Customer Expectations

Language

English
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
07.2023 - 08.2023

Team Member

Pizza Hut
09.2020 - 10.2021

Master’s in Psychology - Psychology

University of North Carolina Charlotte

Associate of Arts - Psychology

Stanly Community College
Misty O'Malley