Misty Powell
Tucson,AZ
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Tucson, AZ
01.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Directed and led employees and team members on effective operations, methods and procedures.
- Helped employees accomplish tasks during peak periods.
- Conferred with management and subordinates to resolve problems or complaints.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Taught staff upselling techniques to meet revenue targets.
- Responded quickly and effectively to emergency situations as they arose.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Mt. Graham High School
Safford, AZ11-1998
Some College (No Degree) - English
University of Phoenix
Tempe, AZSkills
- Team Development
- Quality Assurance
- Energetic and Enthusiastic
- Punctual and Reliable
- Training and Mentoring
- Decision-Making
- Delegating Work
- Flexible Schedule
- Cash Handling
- Staff Training and Onboarding
- Opening and Closing Procedures
- Handling Customer Complaints
- Interpersonal Skills
- Mentoring and Coaching
- Process Improvements
- Shift Checklists
Certification
- Serve Safe Certified
- Shift Leader Skills Class
Languages
Spanish
Limited
Ladder Climber
- Quickly Promoted in every job worked
- Received Accolades from company heads and business owners alike
- Offered leadership education and succeeded when applied
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Shift Manager
Pizza Hut
01.2023 - Current
High School Diploma -
Mt. Graham High School
Some College (No Degree) - English
University of Phoenix
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