Hi, I’m
Misty Shelton
Mars Hill,NC
Work History
Advanced Call Center Technologies LLC
Customer Service Representative
Job overview
- Resolved disputes calmly and maintained professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Advanced Call Center Technologies LLC
Matter Required Attention
Job overview
- Resolved disputes calmly and maintained professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Madison HighMadison, NC
High School
05.2015
University Overview
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
Matter Required Attention
Advanced Call Center Technologies LLC
Madison High
High School
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