Misty Smith
Tampa,FL
Summary
Possesses over twenty years of experience as a dynamic customer service professional. Highly reliable, cooperative, and generous team player who has a passion for working with people. Bringing patience, empathy, and problem solving focused communication skills to create an enjoyable and productive customer experience. Adept at handling diverse customer interactions with care and precision, as well as fostering a collaborative and friendly environment for both customers and employees.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
Orlando, FL
06.2025 - Current
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Ensured passenger safety through adherence to established safety protocols and procedures.
- Provided exceptional customer service skills during beverage and food service, boarding procedures, and deplaning.
- Demonstrated outstanding team cooperation and leadership under demanding time constraints and timetables.
- Collaborated with crew members to deliver a seamless in-flight experience, enhancing overall passenger satisfaction.
- Showed flexibility and willingness to travel.
In-Store Shopper
Whole Foods
Tampa, FL
08.2025 - 09.2025
- Promptly and correctly filled online orders for customers for pick-up and delivery.
- Received work assignments from order system to fill orders.
- Provided excellent customer service by courteously addressing customer inquiries.
- Worked with co-workers and management to address location, pricing, and equipment questions.
- Left position to address personal family matters that required me to leave Tampa.
Server
Rumfish Grill at Tampa International Airport
Tampa, FL
08.2023 - 04.2025
- Provide exceptional customer service by anticipating needs and responding promptly to requests.
- Cleaning, re-stocking, dishwashing, food running, bar-backing, bussing, hosting, and serving duties.
- Keeping service areas clean, organized, and well-stocked.
- Working with fellow team members to ensure a quality, memorable experience for passengers.
- Received two customer service awards from Tampa International Airport for exceeding customer expectations with 7 months.
- Recorded transactions in point of sale system to deliver prompt service.
Customer Service Representative
Flynn Restaurant Group
Tampa, FL
09.2022 - 08.2023
- Assisted with training and overseeing new team members.
- Handled inbound calls concerning customer complaints and inquiries in a courteous and efficient manner.
- Updated and maintained database with accurate customer information, timely data entry, orders, and inventory.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers to develop the companies strong relationship with their clientele.
Bartender/Manager
American Cheez
Brooklyn, NY
07.2013 - 08.2021
- Spent eight years helping to build a strong, regular client base by fostering a hospitable environment.
- Daily oversight of all staff and bar maintenance, including supervisor duties overseeing FOH side work and end of shift reports.
- Organized special events such as happy hours or themed nights to drive additional revenue.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Took food orders and promptly and courteously delivered them to customers.
- Operated point-of-sale system accurately for processing payments from customers and doing end of the evening sales reports and keeping the cash drawers balanced correctly.
Education
Bachelor of Arts (B.A.) - International Studies
University of South Florida
Tampa, FL05-2008
Skills
- Strong, team oriented work ethic
- Exceptional customer service
- Hospitality service expertise
- Excellent time management skills
- Strong interpersonal and communication skills
- Adaptability and flexibility
Certification
- CPR
- First Aid
- Food Handler's Safety
- Responsible Beverage Service
Timeline
In-Store Shopper
Whole Foods
08.2025 - 09.2025
Flight Attendant
Southwest Airlines
06.2025 - Current
Server
Rumfish Grill at Tampa International Airport
08.2023 - 04.2025
Customer Service Representative
Flynn Restaurant Group
09.2022 - 08.2023
Bartender/Manager
American Cheez
07.2013 - 08.2021
Bachelor of Arts (B.A.) - International Studies
University of South Florida