EHRYN YOUNG
Chicago
Summary
A highly professional aviation service provider prepared to bring strong customer service and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Air
07.2023 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Dental Assistant
Webster Family Dental
06.2022 - 01.2023
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Flight Attendant
GoJet Airlines
02.2018 - 04.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Education
High School Diploma -
Chippewa Hills High School
Remus, MI05-2013
Skills
- Leadership
- Communication
- Fast Learner
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team
- Customer Service
- Detail Oriented
- Self-Sufficient
- Strong work ethic
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Successfully calmed passengers during a turbulent storm in 2024 while en route to Dallas.
Certification
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
Timeline
Flight Attendant
Envoy Air
07.2023 - Current
Dental Assistant
Webster Family Dental
06.2022 - 01.2023
Flight Attendant
GoJet Airlines
02.2018 - 04.2022
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
High School Diploma -
Chippewa Hills High School
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