Misty Sutton
Muldrow,OK
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations at MedExpress Urgent Care. Skilled in problem-solving and time management, adept at handling reservations and complaints with professionalism. Achieved significant improvements in client retention and service efficiency through exceptional listening skills and administrative expertise.
Overview
28
28
years of professional experience
Work History
Front Office Assistant
MedExpress Urgent Care
2022.02 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Guest Service Agent
Cherokee Nation Entertainment
2016.09 - 2022.09
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Handled customer complaints to satisfy and retain guests.
- Scheduled and confirmed restaurant reservations for guests.
Player's Club Lead & Rep
Cherokee Nation Entertainment
1996.09 - 2016.09
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Muldrow High School
Muldrow, OK05.1995
Skills
Listening Skills
File Organization
Problem-solving skills
Time Management
Administrative Skills
Scheduling appointments
Cash Handling
Reception duties
Appointment Setting
Timeline
Front Office Assistant
MedExpress Urgent Care
2022.02 - Current
Guest Service Agent
Cherokee Nation Entertainment
2016.09 - 2022.09
Player's Club Lead & Rep
Cherokee Nation Entertainment
1996.09 - 2016.09
High School Diploma -
Muldrow High School
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